Responsible for developing and implementing technology solutions that facilitate the integration of various control systems, communication devices, and data management tools within substations.performance and enhance data flow. Focusing on ensuring data accuracy and security while supporting the integration of new technologies to improve operational efficiency and customer service.

I participate in network-related projects and adhered to policies and processes for IT governance, including Change Management, Configuration Management, Access Management, and Incident and Request Management. I configure and support network switches, routers, and firewalls, as well as manage technical diagrams, presentations, and various networking documents.In my role, I communicate effectively with team members, IT peers, and internal business unit customers to ensure that network issues are addressed and resolved efficiently. I also ensure the uptime, performance, resource availability, and security of the networks managed within operational guidelines.Conducted comprehensive network impact assessments for the implementation of new technologies. Collaborated with cross-functional teams to develop strategies for mitigating potential risks associated with network changes.Additionally, I collaborate on IT projects to ensure that network issues are addressed throughout the project life cycle, and execute daily network operational processes to support the network engineering environment, including following established and routine operating procedures and completing tickets and other checklist activities for recurring network operations.

I was responsible for ensuring the maintenance testing and operational integrity of VOIP, digital and analog telecommunication systems. I implemented methods, procedures, policies, and techniques to improve the information technology and communications posture of the organization.In addition, I reviewed requests for communication services, analyzed the systems, and made recommendations to managers on how to best improve the network segments. I possessed knowledge of IT principles, concepts, systems, software, practice, and database software, which allowed me to translate findings into functional requirements. I was proficient in Microsoft suite, Adobe applications, and various software suites, and had knowledge of standardized telecommunications equipment, services, and processes.I also assisted management and specialists in developing system operating procedures and local work cards involving IT and communications systems, and had experience with voice, data, and video formats. One of my notable accomplishments in this position was creating and teaching a training course for parents to learn, understand, and monitor social media and other online platforms for their children's safety.Overall, my experience in this role has given me the ability to analyze complex telecommunications systems and develop effective solutions that improve operational efficiency, reduce costs, and enhance the user experience.

I played a critical role in securing network installations and ensuring the proper handling of sensitive cyber information. My responsibilities included overseeing the installation and cabling of switches and end-user devices, as well as implementing best practices for network switches. I also managed projects, prioritized tickets, and engaged with customers to ensure their needs were met. Through my work, I developed an impeccable documentation system and created a clear network topology that enhanced the overall efficiency and security of our systems.

I was responsible for managing network servers and data communication devices to support normal and surge workload. Utilizing benchmarks and performance measurement and evaluation data, I ensured optimal functionality and performance of hardware/software systems, while ensuring availability, integrity, efficiency, and reliability of the system and functional resources.In this role, I documented and tracked changes to configuration, protocol, and user/system files, while also ensuring accountability for all assets. I was tasked with inventorying 5 million dollars worth of equipment and implemented plans and procedures for remote installation of applications and upgrades.Additionally, I reviewed and evaluated proposed software, and deployed, operated, and maintained strategic emergency communication equipment. I oversaw Job Control to ensure proper resolution and documentation of work requests within the required Automated Information System (AIS). I provided ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.I coordinated with the Cybersecurity Office and Cybersecurity Liaison(s) (CL) to ensure proper authentication, authorization, and access for information system clients. Attending meetings and presenting briefings, I participated in discussions, meetings, conferences, committees, or special projects, and analyzed requirements to establish plans of action for improving IT applications.Overall, my experience in this role has given me a deep understanding of managing complex network and communication systems, ensuring their optimal performance, and mitigating risk by working closely with the Cyber Operations team.

As a Quality Assurance Specialist in my previous role, I continually assessed policy needs and interpreted broad Department of Defense, Air Force, and other higher headquarters guidance to develop policies for the area of Quality Assurance. I utilized my knowledge of customary approaches, techniques, and requirements for each organization's needs to analyze requirements and recommend plans of action for improving assigned information technology applications.In this role, I conducted a resource benefit analysis to assess available resources and adapted guidelines and precedents to ensure functional systems within requirements. I identified problem areas and developed a variety of possible solutions and alternatives, serving as a point of contact throughout the various phases of projects until completion.I updated documentation, maintained listings of assigned programs, and performed annual reviews, while also identifying functional needs and changing business requirements. I attended meetings, presented briefings, participated in discussions, conferences, and special projects, analyzing and identifying problems and resolving conflicts through persuasive discussions.In addition, I conducted self-inspections and recommended plans that contributed to meeting requirements. I gathered considerable information in researching, selecting, interpreting, modifying, and applying guidelines for adaptations to specific problems or issues.Overall, my experience in this role has given me a deep understanding of analyzing complex requirements and interpreting guidelines to develop policies and solutions that meet organizational needs. I am skilled at identifying problem areas and recommending effective solutions, while also adept at presenting complex information in a clear and concise manner.

I have planned, organized, and executed project assignments involving modifications to systems, networks, and workstations. I have analyzed interrelationships between IT components and ensured the security of networks. Applying my expertise in IT network principles and concepts, I have coordinated all phases of the acquisition, implementation, and integration of IT assets for multiple companies, taking into account their specific needs and requirements.Throughout my career, I have troubleshooted communication, network, and IT security methods and analyzed existing technology to formulate or modify plans that enhance functional users' IT status. I have conducted extensive research and studies to develop specifications, justifications, and economic analysis to support the selection and acquisition of IT assets.My expertise extends to the integration and optimization of LAN/WAN components and adaptations of guidelines and precedents to ensure a functional system within requirements. I have planned, organized, and managed IT requirements, assessing long and short-term goals while staying knowledgeable of IT principles, concepts, systems, software, practices, and database software.Overall, my experience has equipped me with the ability to establish plans of action to improve IT efficiency and ensure that IT systems are running at optimal performance.