Brooke Akawi Email & Phone Number

Belmont, North Carolina, United States

Charlotte, North Carolina Area

Assist with administering front office responsibilities and supervising staff on a daily basis. Exhibit daily leadership and professional communication skills at all times to staff and hotel guests. Overseas all guest service operations to ensure quality and guest satisfaction. Responsible for overall operation of guest services, which includes suite rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty.

Gastonia, North Carolina

Created office protocols and preformed a wide variety of difficult, sensitive, and confidential administrative support functions. Obtaining freight quotes, shipping instructions, and to ensure weight/height protocols. Processing payments, COD, AP/AR. Oversee production line; making sure all equipment and resources are utilized and in good working order. Maintain inventory and quality control

Charlotte, North Carolina Area

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. Maintains a high standard of integrity, service and hospitality at all times with customers and co-workers.

Charlotte, North Carolina Area

Responsible for providing a warm welcome to each guest and ensuring guest satisfaction during their stay. Completed guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Fosse Property Management system and assisting guests with any other inquiries or needs that may arise.