Brooke Belcher Email & Phone Number

Tallahassee, Florida, United States

Tampa, Florida

As VP, Client Services I Manage the Implemenation and Activation Departments. These Departments are vital to our companies core operations and are responsible for new client setups and all client data integrations, distributors and retailers.

• As Manager of Client Services I managed the Customer Service Department. In addition, I was the team lead for our Implementation Department who is responsible for...
• Providing level III support for all service offerings.
• Act as a liaison between internal / external customers and Development department.
• Work directly with senior programmers on all system enhancements and customer implementations.
• Provide EDI support and testing for new and existing customers.
• Work with customers and third party software vendors on file integrations, testing, and data exchange

• Provides level III support for all service offerings.
• Acts as a liaison between internal and external customers and MIS & System Services department.
• Work directly with senior programmers on all system enhancements and customer implementations.
• Provide EDI support and testing for new and existing customers.
• Work with customers and third party software vendors on file integrations, testing, and data exchange including the following protocols (HTTP, FTP, Secure FTP, AS/2 (Cleo and Cyclone), AS/3, Bisync Communications, VAN.

Website design, web site UI maintanence and development, and web site traffic growth. Developed sales reports and provide level II network / web support.

Masters Of Science, Information Systems

Bs, Computer Information Systems

Activities and Societies: Division I college soccer and Student Athletic Advisory Committee.