Brooke Brooks Email & Phone Number

Texas, United States

Dallas, Tx

SWALife Team - Communication & Outreach- Lead Information architect on design, rollout and maintenance of Sharepoint Intranet site serving 65k+ employees.- Manage SWALife taxonomy, create site maps, web pages and provide strategy and guidance on content to customers throughout the company- Participated in major content cleanup and navigation projects - Worked with IBM for major new intranet rollout in 2016- Provide internal UX consultations and assets for numerous cross-company projects including TESS, Non-rev Travel and Manage Eligible Travelers app.Southwest.com Team - Technology- Led Tech UX team for .com- Introduced UX documentation and methodologies, including wireframes, flow diagrams and functional specification documents to marketing and technology- Projects included Hotel Search Results Page, RR End-of-Year process, RR "Get Healthy,” Account Access, Currency Conversion, ADA compliance, Vision and Lonestar- Responsibilities include bridging business to technology, problem solving, accessibility, understanding stack and CMS and evangelizing UX

Global

Confectioner to celebrities, events, print and television. TV appearances include Real Housewives of Beverly Hills, Hollywood Hillbillies.Celebrity events/off camera include Nikki Sixx engagement party, Adrienne Maloof, Best in Drag Show, Conan Obrian, Today Show, David Tutera, RuPaul.Print features include Conde Nast Brides Magazine (twice), Entertainment Weekly magazine, LA TimesCorporate events include Southwest Airlines, Hotels.com, Dutch Bentley Rally

South Lake, Tx

- Managed team of 12 Information Architects- Created and managed global template and UI style guide- Using agile methodologies, collaborated with business, dev and end-users to determine business objectives, solutions and implementations- Translated requirements into use cases, flow diagrams, wire frames, functional specifications, low-fidelity prototypes and error documentation- Projects include Hotel Redesign, Conversion Improvement Dream Team (2x), SEO, ADA Compliance and TPN (Travel Partners Network)- Provided UX for North American web site products including Air, Hotel, Cruise, and Car

Dallas, Tx

- Architected first-ever iPhone application for travel industry- Participated in site-wide redesign of Hotels.com- Project lead on booking path, rate calendar (written up as best of class), property page, and customer care- Created algorithms for data display and analyzed data patterns- Performed competitive audits, heuristic analysis, and crafted user testing for lab environment

Dallas, Tx

- Managed team of 8 designers and writers - Responsible for creation and maintenance of 3,000+ pages of online help for web-based medical billing auditing software - Responsible for resource management and training - Created company-wide Software Best Practices and Guidelines - Contributed web design innovations and solutions

- Created a comprehensive IT Operations Manual (1,000+ pages) - Created training, technical documents, and administrative publications - Designed and built CBTs for world-wide internal distribution - Created drawings, charts and other graphics for illustrations

- Managed a team of 18 technical writers for telecommunications software - Planned, wrote and edited technical manuals and administrative publications - Analyzed drawings and specifications to integrate and delineate technology - Created drawings, charts and other graphics for illustrations

Bachelor Of Business Administration - Bba, Cs, Accounting

Bba

Activities and Societies: Little Sis - Phi Kappa Sigma, Honors