Brooke Austin Email & Phone Number

Clarendon Hills, IL

-Maintain and update accounts for Ace Hardware-Product knowledge of over 20 different vendors -Plan and organize 2 trade shows a year -Traveled to China for factory visits and broaden product awareness

South Chicago

-Trained and developed 40 agent locations throughout the district-Monitored the consumer fleet line -Reviewed customer surveys and follow-up on any issues-Prospected areas to locate new potential agents-Completed 40 quarterly agent reviews-Participated and presented projections/ideas for the following year business plan-Trained employees on sales/phone.

-Completed a development plan of tasks given by the Area Vice President -Trained and mentored new employees-Learned the different aspects of the business profit and loss statement

-Successfully completed the Training program-Shadowed different positions of the business for hands-on experience-Completed reservations for customers in-person or over the phone to ensure excellent customer service while selling Penske value

Eastern Illinois University

-Representative of the School of Business -Lead campus wide tours to prospective students-Answered questions regarding campus, classes, and the School of Business-Attended and assist in academic events

Eastern Illinois University

-Trained new workers-Overseen a staff of 15+ people-Enforced University policies and procedures -Ensured workers arrive to work on time and stay on task while on the clock-Promoted excellent customer service

Eastern Illinois University

-Transitioned the role of 1,000+ new students to campus-Offered guidance and advice-Assisted with moving into the residence halls-Participated in opening weekend activities

Eastern Illinois University

-Completed transactions via Micros system-Maintained high level of customer service