Brooke Brown Email & Phone Number

Indianapolis, Indiana, United States

• Provide account management for the Ability Indiana Program (State Use Program)• Liaison between state agencies and employment centers• Business Development - Consultant for negotiation strategies in business development with state and municipal government• Government Procurement - Building strong relationships with government agency executives and procurement divisions• Research and Development - Consultant for products and services for Certified Ability Indiana Organizations• Procurement - Contract compliance, Public sector RFP process

• Present and sell digital office equipment and software solutions; drive new business through prospecting • Drive sales revenue and market share within territory to achieve quota • Develop relationships with clients and deliver high levels of client care• Conduct presentations and product demonstrations, coordinating the terms of the sale, and client training• Create and maintain a prospecting plan including territory management and prospecting objective-identify key areas of opportunity for new business• Create and Provide quarterly sales reporting

Indianapolis, Indiana Area

• Developed and implemented strategies to achieve sales goals and promote products/services to portfolio of over 220 key clients, including direct clients and management companies. • Developed and maintained key client relationships; building positive relationships through collaboration, creative problem solving, and delivering quality services with on-time commitments.• Coordinated and facilitated 10-20 key client meetings each year to promote and educate clients on service offerings while uncovering opportunities which resulted in growth and enhanced relationships. • Annual travel to clients for site inspections, onsite training with staff and board members, as well as owner engagement.• Analyzed various quality and inventory reports to identify areas of concern and then developed corrective action plans to address the situation using creative problem solving and collaboration.• Utilized Salesforce to track sales and revenue opportunities.

Indianapolis, Indiana Area

Sr. Supervisor duties included managing and supervising a department of 45-50 front line call center staff and 3-4 team supervisors with regard to performance, attendance, sales and call monitoring for customer service and call accuracy. Also responsible for coaching, counseling, training and developing staff.

Indianapolis, Indiana Area

Responsible for team of 12-15 front line call center agents; Coaching and development of agents for individual production goals as well as ongoing training on products and services. Maintained open line of communication with external and internal clients.

Indianapolis, Indiana Area

Handled inbound phone calls from both RCI and Club members, assisting with vacation planning, maintenance fee questions, and educating on membership, solving member account problems.(2004-2006) Trained new hires on all aspects of internal Club operations, Club Member vacation planning/membership questions.