Brooke Nunley Email & Phone Number

Roanoke, Va, Us

• Increased responsibility in team leadership and workload delegation through multiple promotions• Created department efficiency by delegating client assignments & internal projects to appropriate team members• Direct supervisory experience; adept at crafting job descriptions, yearly goal reviews, and direct report one-on-one meetings• Improved and streamlined client onboarding process through a full process overhaul resulting in a 60% decrease in onboarding time, simultaneously creating more client product value with 2 extra contracted months• Created multiple onboarding processes from the ground up for different product types and service lines while collaborating closely with the Product and Marketing teams to ensure best practices• Implemented upwards of 10 high-touch client accounts at once• Oversaw all onboarding process documentation in Confluence to maintain accuracy• Produced and managed team CRM dashboards for project tracking and KPI reporting• Coordinated all activities for the onboarding and client success teams ensuring project tasks were completed by facilitating team meetings (i.e. kick-offs, trainings, internal client reviews, etc.) and communicating action steps and status reports to project team via Asana and Jira• Ensured that projects met or exceeded client expectations and were delivered accurately and on-time for maximum client satisfaction and user success• Responsible for raising and maintaining awareness of all project issues and risks, as well as communicating relevant project information and working with appropriate personnel to develop solutions• Responsible for cross-functional collaboration with Sales, Engineering, Data, and Senior Leadership teams, including the Sales to onboarding and onboarding to account management hand-off processes• Managed team systems including Asana, Jira, and Google Suite to ensure project requirements were met

Charlotte, North Carolina

• 2018 Cushman & Wakefield Creativity Award and 2017 Cushman & Wakefield Teamwork Award• Provided administrative, finance, and marketing support to 10-12 brokerage professionals to implement all efforts for business development, broker branding, and promotion of listings• Managed business development pipelines in Salesforce• Coordinated the due diligence and marketing process for leasing projects via database/CoStar management• Assisted in public relations process including drafting and submitting press releases and completing awards and sponsorship applications• Collaborated in the creation, copywriting, and editing of company materials to include flyers, prospect presentations, leasing proposals, and event invitations• Managed local office LinkedIn page and website using HootSuite and Wordpress while staying informed on local real estate and economic trends• Prepared monthly progress and budget reports for clients, including current status of deals, marketing efforts for vacancies, target prospects, etc.• Booked all broker travel and conference registrations in Concur• Managed broker expense reports in Workday• Processed commission payments and invoices while working closely with corporate accounting

Rocky Mount, Virginia

• Coordinated the planning, development, and execution of various internal and external special events, including the annual membership meeting, branch office groundbreakings, member events, and annual golf tournament• Managed e-lert system creation, design, and coding for member email notifications• Created and managed internal employee Intranet• Coordinated bids for various printing projects and followed up with selected vendors to ensure timely completion of projects within budget parameters• Managed the copywriting, editing, and layout of all Credit Union publications, including the monthly newsletter, policies and procedures, forms and documents, Credit Union website, and internal memorandums• Assisted with the creation and execution of various promotional and advertising projects, including retail merchandising, events, direct mail, billboards, radio, television, and internet

Roanoke, Virginia

• Responded to member questions and corresponded with members through welcome and thank you letters, phone calls, and email marketing• Secured, processed, and tracked donations for fundraising events• Designed campaign materials for print and online• Assisted in coordination and financing of Annual Board Meeting• Assisted in the planning of and writing for quarterly member newsletter• Created Chapter Handbook using Adobe InDesign• Maintained member database and donation filing system• Balanced and deposited weekly donations

Chantilly, Va

• Provided administrative support for 15+ project managers• Maintained conference rooms and lobby• Answered and directed upwards of 100 calls daily• Document, presentation, and proposal preparation• Transmittal and delivery coordination for courier and mail services• Assisted clients with project and business inquiries