Brooke Schepker Email & Phone Number

- Play a lead role on the Leadership Team, helping to guide the future of the company and making decisions on strategic initiatives.- Establish and maintain key customer relationships to understand business drivers and identify learning priorities and needs, ending in tailored learning solutions.- Provide strategic direction and management of content and design projects, leveraging cross-functional team relationships to enhance the customer journey.- Inspire teams with metrics, NPS feedback, professional development opportunities, and sometimes, the perfect meme.- Designed and implemented new company brand, along with a new, modern marketing strategy/vision for the company.

Richmond, Virginia Area

- Maintained the learning and development process for custom development projects to ensure agility and changing needs of our customers.- Documented cross-functional processes to ensure consistency in quality and support services across the company.- Redesigned ILT materials and exercises, as well as facilitated 2-day in-person/5 2-hour virtual training on the “Essentials of e-Learning Design” for customers across the globe.

Richmond, Virginia Area

- Built an industry-leading custom e-Learning design and development team from scratch.- Led, managed, and administered a team of 15 high performing, nationally-recognized Instructional Designers, e-Learning Developers, and Trainers who specialize in the Articulate 360 suite of tools.- Served as Project Manager for custom e-learning development projects, which includes detailed project planning, resource management, budgeting, vendor management, and building and maintaining customer relationships.- Served as the Business Development Manager, bringing in new business and building customer and cross-functional relationships.- Represented the company and our partners at trade shows, conferences, and seminars across the nation.- Oversaw creation, rollout, and sale of industry-disrupting off-the-shelf e-Learning course product and marketed globally in multiple languages, resulting in sales of over $1.5 million in first 5 years.

Richmond, Virginia, United States

- Served as the Systems Administrator for the Commonwealth of Virginia’s enterprise-wide Web-based Learning Management System (LMS), which includes over 160 agencies and higher education institutions and an end user population of just over 250,000.- Facilitated the implementation of statewide business rules, policies, procedures to ensure consistency of usage.- Applied extensive knowledge of e-Learning trends and tools in order to facilitate e-Learning workshops and LMS training for training professionals across the state.- Utilized extensive knowledge of SCORM and AICC-compliance to verify training content uploaded to the LMS and provide assistance to content providers across the Commonwealth.

Richmond, Virginia, United States

-Utilized understanding of adult learning theories and user interface design to determine learning objectives and develop course content for Computer-Based Training (CBT) and Instructor-Led Training (ILT) programs.-Developed highly-interactive CBT software simulations using advanced skills in SumTotal System’s ToolBook and Adobe Captivate.-Served as primary administrator for the agency's Web-based Learning Management System (LMS).-Performed needs analysis, developed design documents, designed mockups, and held focus groups for several new performance support systems released agency-wide.

Richmond, Virginia, United States

-Established learning objectives, created course outlines, organized course content into storyboards, and developed Web-Based Training (WBT) programs for a large financial corporation.-Partnered with management to develop e-Learning methodologies.-Collaborated with Subject Matter Experts (SMEs) to plan, design, and create printed and online user documentation for several Fortune 500 companies.-Created IEEE documentation for a pharmaceutical company to meet Federal Drug Administration (FDA) requirements.

Richmond, Virginia, United States

-Determined learning objectives, clustered learning events, and developed storyboards and content for eLearning programs.-eLearning projects were released to an audience of 5,000 users and resulted in saving the company $500,000 in consultant fees.-Managed distribution and enhancement requests for existing eLearning programs.-Designed, developed, and maintained an HTML-based online help system.-Collaborated with developers and SMEs to create technical infrastructure and performance support documentation, including training manuals and job aids.-Maintained a corporate intranet site for housing documentation.