Alex Broque Email & Phone Number

Van Nuys, Ca

In this position, I maintain/design/implement changes to the production global backbone infrastructure.Duties include but are not limited to: customer provisioning, circuit turn-up coordination, platform migrations, DWDM equipment management.

Santa Clara, Ca

In this role I design, implement, support, and manage complex data networks. This position entails leadership in the design of future networks as the company grows, including product evaluation, testing, participation in product development, and in-depth troubleshooting.Worked in mixed vendor environment, including but not limited to: Cisco, Avaya, Juniper, Brocade, Extreme, Ubiquity, Linux+BIRD.Deployed robust tools for monitoring & alerting. Managed DNS for NetOPS equipment. Deployed & installed equipment and racks into datacenters.Day to day included customer circuit provisioning, VLAN, BGP, MPLS, Shortest Path Bridging (SPBm) & IS-IS configuration.Part of the team that worked on the new HQ build-out. Worked with wireless and fiber providers to coordinate service delivery & turn-up. Assisted IT in deploying HQ corporate network.

San Carlos, Ca

Maintain corporate and production network infrastructure. Provision and troubleshoot IPsec VPN connections for remote offices in Finland and China, as well as SMS/Email product customers and OpenChannel partner trials. Assist in the troubleshooting of the OpenChannel product's network configurations and deployments in-carrier.Projects include:- Deploying tools for managing network infrastructure: nfsen, rancid, php-syslog-ng, observium, etc.- Turning up new co-lo facility location with resilient dual-stacked connectivity (multiple BGP feeds, VRRP), which in turn provides connectivity to HQ site- Corporate HQ move: designing new office location's wired & wireless networks, coordinating circuit turn-ups, evaluating and deploying hardware that would best suit budget and feature requirements- Implementing & deploying IPv6 configurations for OpenChannel QA/demo server environments- Completing several co-lo consolidations involving Equinix and Savvis locations in USA & UK

Fremont, Ca

Configured BGP sessions with customers and peers. Using netflow tool, identified and resolved DOS/DDOS attacks against infrastructure or customers. Assisted customers with their networking equipment configurations, including BGP, SNMP, vlans, etc. Team leadership role included administrative duties, as well as mentoring and training the technical support engineers.Projects included:- Produced online screencasts covering a variety of essential IPv6 topics- Oversaw & supported the tunnelbroker.net IPv6 service- Built & deployed new Linux based IPv6 tunnel platform to replace Cisco VXRs- Researched & deployed anycast 6to4/Teredo relay platform- Researched & deployed anycast nat64/dns64 devices- Devised & co-created the Hurricane Electric IPv6 Certification Program- Created courses for technical support engineers (basic troubleshooting, BGP, etc.)- Managed shift scheduling & time-off requests for team of 36 support engineers

Fremont, Ca

Performed everyday troubleshooting for web hosting, server rental, co-location and transit customers. Responsible for completing copper, coaxial and optical cross-connects in facilities.Projects:- Researched & deployed production TACACS+ solution for network equipment access - Wrote & deployed production SNMP monitoring system for HVAC & UPS systems

Hired out as a consultant to Taos clients that needed short-term systems administration jobs completed. Mostly servicing Solaris, Linux and FreeBSD platforms. Worked for clients such as Sun Microsystems, Applied Materials, Covad.

Middletown, Ct

Maintained and serviced ITS production Solaris & AIX systems. Provided technical support for academic computing labs that used various platforms, including IRIX, AIX, Solaris, Linux, FreeBSD.- Managed the ADSM/Tivoli backup system for ITS production systems- Assisted Network Administrator with campus-wide equipment upgrade from aging Cabletron hubs to Cisco Catalyst 1900 switches- Configured the Lyris mailing-list software for use by all departments and instructed their staff on how to use and administer their lists- Taught a faculty and staff class on how to use various email applications provided by ITS (pine, mutt, IMP Webmail, etc.)

Middletown, Ct

Provided day-to-day IT support of computers, peripherals and software. Responsible for the 9 departments of Natural Sciences & Mathematics, as well as Classics and the College of Letters.

Short-term contract to provide technical support to residential customers using SNET's dial-up Internet connectivity, while SNET migrated from one helpdesk service to another. Duties included reviewing call-log from current helpdesk and calling back customers to resolve any technical issues regarding the service. Scheduling and servicing new in-home installations or troubleshooting existing installations.