Brian Ross Email & Phone Number

Mentor, Oh, Us

Mentor, Ohio

Held accountable for Customer Care from start to completion of all projects within companyResponsible for updating, maintaining, and enforcing company warranty and repairs proceduresResponsible for creating, implementing, and analyzing customer surveys for increased customer satisfactionPerformed daily telephone interviews with customers to keep in touch with customer needsRespond to all customer complaints in an effective manner to create a "customer for life"Create a clear line of communication between employees, subcontractors, and Customer Care DepartmentImplementing website changes to create a useful tool for customer serviceResponsible for updating and maintaining Counterpoint SQL Touch Screen order entry systemResponsible for updating and maintaining Microsoft Access Database reports for better informationManaging effectiveness of up to 8 installers, 8 decorators , and 10+ product vendors to satisfy customer needsSingle & Multi-Unit Sales Manager and Manager of Operations: Held accountable for recruiting, hiring, training, and terminating of employees for Ohio and Tennessee MarketsResponsible for motivating and follow-up on up to 8 inside and 12 outside salespeopleResponsible for sales solicitation and advertising decisions for Ohio MarketResponsible for appropriate margin levels, meeting sales goals, and tracking expenses to increase profitsManaging effectiveness of up to 7 installers, 3 administrators, and 10+ product vendors to satisfy customer needsMaintaining a high level of customer satisfaction while keeping expenses at a minimumHeld accountable for tracking inventory levels and the return of goods to vendors

Held accountable for recruiting, hiring, training, and terminating employees Supervise and manage personnel in the collections and service on over 600 active customers. Maintain and organized and efficient showroom and warehouse for sales presentations and service of productDirectly responsible for advertising, sales solicitation, and management of inside sales staffKnowledgeable in budget projections and P&L statements for revenues of over one million dollars annuallyVast experience and success in customer service, problem solving, and collectionsResponsible for maintaining quality relationships with dealers and vendors nationwideDeveloped and organized methods of sales solicitation for constant increases in customer base

B.A., English, History

Activities and Societies: Allegheny College Gator Football

Diploma, College Prep