-Developing and delivering fully custom digital art and design projects using Adobe Creative Cloud apps within a client's budget and timeframe to positive feedback and repeat business-Sourcing and maintaining relationships with printing vendors internationally, suing tools by Google Workspace, PayPal, and Squarespace, as well as social media, SEO, and PPC ads

-Process Owner for cross-functional support processes - Executing end-to-end process vision and design, identifying process controls, integration points and standardization needs, defining governance and accountability within the process-SX Lead and coordinator for assigned L1 Support Partners, hosting weekly Issue & Update calls between partners, Supportability, and internal L3 Support teams-Coordinating with Vendor Management, team SMEs, and outsourced partners to help improve overall efficiency by driving improvements in KPI including Average Handle Time, First Contact Resolution, and Issue Resolution-Documenting and updating existing SX processes, as needed

-LifeLock Member Services Identity Protection Agent and Norton Account Services Customer Care Representative-Front-line voice of leading cyber safety company providing highest quality support services to members and customers at internal Center of Excellence-Building rapport, diagnosing issues, and anticipating customer needs-Using needs-based selling techniques-Navigating two sets of tools and Knowledge Bases, excelling at process and procedure adherence-Supporting manager by performing Senior duties such as assisting fellow agents, taking Supervisor calls, and submitting Service Tickets

UCD Catherine McAuley Medical Research Centre:-Assisted with event planning and preparation for the largest Intern Study Day in the country-Merged, printed, and assembled event collateral such as name tags, poster numbers, adjudicator packets, and even programs-Created booklet of over 300 abstracts according to layout design guidelines-Corresponded by phone and email with participating interns-Maintained Excel spreadsheet tracking intern abstracts and contact information-Set up event location -Greeted guests and patients, operated door, answered phones and transferred calls-Logged guests and parcel pick-ups, sorted mail, arranged taxi transportUniversity College Dublin Conferring Unit:-Assembled and organized packets and event programs-Prepared for and helped to execute the conferring ceremony of 3000 students over the course of several days-Registered guests, organized event, seated guests, and assisted with ceremony

-Day-to-day administrative functions including bookkeeping and client invoicing through QuickBooks and merchandising shop & front window-Managed sample library and resource database as well as researching and maintaining relationships with vendors