Stacey Browning Email & Phone Number

Spokane, Washington, United States

Orondo, Washington, United States

Utilized organizational skills, leadership, customer service, budgeting, and the ability to multi-task to oversee the day-to-day operations of an HOA. Employed team-building skills and managed, interviewed, hired, trained the performance of 2 full-time and 4 seasonal associates. Used a blend of communication and people skills to effectively enforce member compliance to Association’s Governing documents and was a liaison between the Board of Directors and Association members. Managed special projects, Association assets, and solicited bids from vendors.

Oversaw the coordination, execution, and management of up to 10 large events each month for a multi-property hotel. Interviewed, hired, trained, and managed the performance of 2 coordinators in creating outstanding customer experiences. Led cross-functional collaborative teams across front desk, banquets, housekeeping, accounting, and group reservation departments. Worked closely with customers in planning, setting up, and adjusting event spaces as primary point-of-contact. Resolved issues quickly and met customer needs to boost customer retention and satisfaction.KEY ACHIEVEMENTS:• Amplified overall food and beverage revenue $7,500 year-over-year by rebooking a 3-year contact with Banner Bank for annual retail sales department conference after building trust and maintaining close customer relationship.• Improved accuracy of food and beverage sales forecasts by taking initiative to learn how to utilize all tools for forecasting in sales and catering software system, presenting features to department management, and documenting best practices.• Surpassed established department revenue goals for 2 consecutive years by identifying and recommending food and beverage upsell opportunities.• Minimized impact of group with 1,000 high school students on hotel operations by collaborating with all operating departments to organize payment, room lists, and other logistics in advance.• Introduced associate recognition program for meeting planners and mentored junior managers.

Seattle, Washington

Orchestrated and managed large conventions, meetings, and trade shows for hotel with an emphasis on customer satisfaction and retention. Enhanced customer experiences by developing and maintaining trusting customer relationships, assessing customer needs, and gathering feedback on their experience in pre- and post- convention meetings. Maximized overall occupancy and room revenue by tracking and communicating group room history insights to management to improve accuracy of sales forecasts.KEY ACHIEVEMENTS:• Recovered satisfaction of customer who hosted annual event for 20+ years with predecessor when assigned as new Meeting and Event Manager by meeting throughout the year prior to event, building trust, and understanding customer needs for seamless event execution.• Won multi-year contract with Pac 12 organization after spearheading Pac 12 Women’s tournament hotel stay including communications with 12 teams and cross-functional collaboration with operating departments as teams were eliminated.• Achieved department revenue goals for 5 consecutive years by upselling food and beverage menu offerings.• Saved customer money while boosting hotel revenue by partnering with AV Sales Manager to secure contract for in-house audio/visual offerings.• Influenced the adoption and utilization of new sales and catering software system by the Convention Services Team at the Westin Kierland for Superbowl 2015.

Coronado, Ca

Led the coordination and execution of large conventions, meetings, trade shows, and incentive trips for hotel and resort. Facilitated contract fulfilment by collaborating and communicating effectively with cross-functional teams across operating departments. Built and maintained strong customer relationships to drive customer satisfaction and retention.KEY ACHIEVEMENTS:• Retained customer for 2 additional years after building rapport, maintaining consistent communication to anticipate needs, and resolving issues quickly while planning annual event.• Boosted bar sales by $3,000 and décor revenue by $1,500 for a single event by recommending creative upsell/cross-sell opportunities that created a unique customer experience.• Exceeded revenue goals for 4 consecutive years by uncovering and proposing upsell/cross-sell opportunities across food and beverage, audio/visual, and décor offerings.• Nearly doubled minimum spend for food and beverage, décor/entertainment, and audio/visual by assisting customer with ideas for event theme, menu, décor, and entertainment.