Roderick Brown Email & Phone Number

Atlanta, Ga, Us

Charlotte, North Carolina, Us

- Responsible for the development and commercialization of Payment Solutions Fraud Control products and services.- Develop, prioritize and execute multi-year product roadmaps based on identified industry and emerging capabilities.- Champion investment for product enhancements that provides an optimal client experience.- Monitor ongoing product performance including revenue and expense optimization and operational and risk related trends/metrics.- Manage third party risk for vendor relationships critical to providing product capabilities.- Support stakeholders by providing subject matter expertise on the product capabilities and roadmap.

Charlotte, North Carolina, Us

- Responsible for the development and commercialization of Check and ACH Fraud Control products and services. - Develop, prioritize and execute multi-year product roadmaps based on identified industry and emerging capabilities.- Champion investment for product enhancements that provides an optimal client experience.- Monitor ongoing product performance including revenue and expense optimization and operational and risk related trends/metrics.- Manage third party risk for vendor relationships critical to providing product capabilities.- Support stakeholders by providing subject matter expertise on the product capabilities and roadmap.

Charlotte, Nc, Us

- Responsible for the successful execution of Payables product (Check Fraud, Image Delivery Services and Online Payroll) development initiatives and projects as prioritized by the Treasury & Payment Solution’s Operation. - Developed, prioritized and execute multi-year roadmaps to provide identified capabilities while optimizing revenue and expense.- Champion investment for product refinements that meet defined client needs.- Monitored ongoing performance of owned products including revenue, expense, performance, operational and risk related trends/metrics.- Managed third party risk for vendor relationships critical to providing product capabilities.- Supported stakeholders by providing subject matter expertise on the product capabilities and roadmap.- Developed and maintained product artifacts and reference materials.

Charlotte, Nc, Us

- Managed the intake, review and decisioning process for Treasury and Payments Solutions new projects request for Product development and enhancements. - Responsible for the adoption and sustained use of the WorKFront project intake and management tool.- Responsible for the development and oversight of the demand processes embedded within WorKFront that ensures efficient assignment of projects, alignment of resources and funding allocation. - Managed tracking, reporting and status of all new and active projects.

Charlotte, Nc, Us

Roseland, New Jersey, Us

-Consulted and partnered with clients to deliver comprehensive Human Capital Management (HCM) and Business Process Outsourcing (BPO) solutions and services. -Led Change Management activities throughout the life-cycle of the HCM solution implementation. -Collaborateed with ADP associates to analyze existing systems, interface requirements and business processes to drive implementation. -Partnered with client throughout implementation to incorporate new processes, tools and training to drive adoption and sustainability of the new solution.

Dublin 2, Ie

-Change Management Lead for a Digital Platform Enhancement program at a top 3 U.S. Bank. Responsible for leading the Business Readiness planning process and coordination of change efforts between Product Digital Operations/Call Centers & Branch stakeholders. Developed a triage process to manage production defects and Regulatory/Compliance considerations.-Change Management Lead of a top 3 North American Property/Casualty Agency’s implementation of an Oracle ERP Cloud solution. Developed the overall Change Management and Adoption plan including the stakeholder training approach, and execution of communication and transition strategies to ensure seamless adoption. Performed an impact analysis to assess end user awareness and gauge level of effort/engagement required during the adoption period. -Change Management Lead at a top 3 US Bank charged with developing and executing a Change Management strategy for a large global Windows desktop software optimization project. Responsible for deployment of readiness activities; identified key drivers and provided best practices recommendations to ensure BAU sustainable processes and alignment with the program’s initiatives. -Training and Performance Support Lead for the integration of a Benefits Management System at a State Agency. Responsible for defining and executing the overall training plan and development of all Technology based, Instructor Led and Just in Time training products/services.-Staff Optimization Compliance Lead for a large financial services institution tasked with validating and improving production standards for staffing models and productivity metrics. Responsible for standardizing production operating models between the institution and its servicing acquirer during their merger. Performed analysis to assess process changes/gaps in the life cycle process. Performed market research on industry operating model standards in order to provide practice recommendations that drive successful BAU sustainability.

New York, Ny, Us

-Led and direct first party property claim handling unit ensuring efficient and effective implementation of strategic initiatives and operational goals. Coached, mentored and facilitated the development of team members to maximize individual and unit performance.-Evaluated and managed performance objectives to ensure quality, productivity standards and goals are achieved.-Established and implemented strategic staffing strategy; including maintaining high recruiting standards to attract candidates with diverse skills and backgrounds. -Employed proper claim handling techniques to provide consistent service quality and streamlined processes to add value for our customers.-Coordinated and managed work alignment to ensure appropriate deployment of resources to maximize productivity and service levels.

New York, Ny, Us

-Delivered exceptional, high quality instructor led training (ILT) experience for employees, integrating technical, customer, leadership, systems and other concepts for the learners experience -Developed and maintained a cross-line-of-business knowledge base with appropriate level of proficiency to effectively facilitate programs that address a wide variety of topics, roles, and audiences (both individual contributor and manager/leader levels) and the seamless integration of concepts within a line of business. -Provided feedback to Claim University partners on program effectiveness and opportunities for improvement. . -Partnered with design/development team to contribute to learning product design, development and delivery.

New York, Ny, Us

-Led and directed 1st party property claim handling team ensuring efficient and effective implementation of strategic initiatives and operational goals. -Coached, mentored and facilitated development of team members to maximize individual and organizational performance.-Evaluated and managed performance objectives to achieve quality, productivity standards and unit goals.-Employed proper claim handling techniques to provide consistent service quality and streamlined processes.-Developed and executed a strategic file management plan that achieved optimal file resolution and business performance goals. -Conducted file reviews to ensure legal and regulatory compliance.-Implemented strategies and initiatives to improve file quality, customer experience and Loss ratios.

-Evaluated Workman Compensation insurance claims for Claims representatives, Attorneys, Claims Personnel, and Risk Managers to assist in establishing strategies to mitigate and minimize indemnity exposure. -Submitted service proposals to adjusters, attorneys, claim managers, and risk managers.-Prepared cost analysis proposals for clients and potential clients to highlight potential indemnity and expense exposure reduction.-Delivered Continuing Education Courses to Claim representatives in the Southeast region for state certification compliance.-Selected, trained and motivated sales team in Southeast region of GA, FL, AL, NC and SC.

Master Of Business Administration (Mba), Organizational Leadership

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate In Claims (Aic), Property And Casualty