Alexis Brubaker Email & Phone Number

Ann Arbor, Michigan, United States

Troy, Michigan, United States

Farmington Hills, Michigan, United States

•Compile documentation/data needed in order to perform a thorough case investigation. Prepare and document research, analysis, and investigation findings in the case management system in a concise and thorough manner. Perform timely investigations with well-reasoned and supported decision making of suspicious activity reports, including the recommendation of whether a SAR should be filed. Prepare FinCEN SAR form 111 including accurate data inputs and drafting descriptive but concise SAR narratives that describes the “who, what, where, when, why, and how”.•Utilize a variety of internal bank systems and external research tools to investigate, research, and prepare documentation related to anti-money laundering investigations or reviews consistent with resolution of the investigation/review.•Assist in reviewing the bank’s cannabis and money service business customers to determine compliance with the bank’s programs and subsequent risk ratings.

Farmington Hills, Michigan, United States

•Responsible for researching and analyzing account transactions through the use of internal reports and system escalated alerts from various business lines to detect transactions that involve potential structuring, money laundering, drug trafficking, terrorism, and/or operational risk to the bank. •Performs operational duties as it relates to the BSA, OFAC, or USA PATRIOT Act regulations.•Process daily alerts generated from the Bank’s BSA-AML software, including the identification of unusual/suspicious activity through reviewing/analyzing account activity; ensures a basic understanding of the relationship and characteristics of the customer to determine whether escalation for further investigation is required. Prepare descriptive alert narratives that describe the “who, what, where, when, why, and how”, including determination if the activity is deemed unusual/suspicious or not and any recommendations for further review, if necessary. •Process CTRs branch wide, maintain the CTR log, and analyze reportable transactions for potential unusual or suspicious activity.•Conduct customer identification program (CIP) and customer due diligence (CDD) reviews, including compiling data and account documentation and risk rating applicable customers. Monitor for missing, inadequate, or incorrect CIP/CDD used for new accounts and escalating promptly to Senior Management of any outstanding requests for follow-up and resolution.

Plymouth, Michigan, United States

•Lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and loyalty while increasing share of wallet. Educate customers on alternatives available for their financial interactions. •Coach tellers in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC partners.•Lead tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.•Mentor and lead tellers by example with clear communication skills, transaction handling and problem resolution processes. Assist the Branch Manager in performance management.•Coach tellers in adhering to all policies and procedures. Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Plymouth, Michigan, United States

•Delivered a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. •Delivered a full PNC conversation with every client interaction to identify appropriate PNC solutions. •Created customer loyalty and increased customer share of wallet through a differentiated customer experience. Educated customers on options for managing financial transactions by leveraging technology, tools and resources.•Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.•Managed risk through adherence to all policies and procedures, demonstrating sound judgment within established limits