Se
Ottawa, Ontario - Eastern Canada
Responsible for providing pre-sales support for NetApp Products and Services, building relationships with other vendors, partners, and within the NetApp sales to ensure that optimum systems solutions are proposed and provided to customers.Overall focus in supporting and developing processes for quick and concise responses to customer RFP's, provide systems configuration recommendations, and apply background and experience to deliver solutions to technical problems. In addition, respond to customer issues, develop and suggest ways and means for circumventive and remedial actions and interface internal support organization communication within customer organization as required to ensure optimal results. Essential responsibilities include:- Identify customer needs and requirements.- Discover / define essential elements of the customer technical computing environment.- Provide technical support to proof of concept current customer and 'try-and-buy' test projects.- Perform solution sizing estimates based on customer and other related inputs.- Define customer acceptance criteria for 'try-and-buy' evaluation projects.- Work with Sales to respond to RFP's.- Provide technical consultation and disseminate product information to sales and partner teams.- Validate and confirm technical components of solution quotes with all involved parties.