Bruce Cole Email & Phone Number

Floral Park, Ny

Duties include start-to-finish incident management for reportable incidents for all agency programs, including ensuring compliance with all regulatory requirements, IRMA entry, oversight of incident notification process, conducting investigations, composing and distributing comprehensive investigative reports and ensuring necessary follow-up. Analyzed agency-wide incidents and assisted in developing and composing the annual agency incident trend report. Conducted comprehensive quality of care, billing and focus audits at a variety of agency programs. Compiled audit findings and composed and distributed audit reports. Assisted in updating and maintaining departmental audit tools. Participated in development and refinement of various agency training curriculum.

East Harlem, Nyc

Community Services Supervisor - April 2012 to April 2013 Served as the Chief Administrator of a Community Services department consisting of MSC, Community Habilitation, At-Home Respite, a Saturday Recreational Program, an After-School Recreation Program and a Holiday Recreational Program. Responsibilities included oversight and strategic planning of all aspects of departmental operations, fiscal planning and containment, scheduling and supervision of all departmental staff, ensuring billing accuracy and integrity and organization and maintenance of archived documentation. Duties included oversight of departmental payroll and personnel administration. Responsible for filing and investigating departmental incidents. Member of Incident Review and Human Rights committees. Quality Assurance Specialist - November 2010 to April 2012 Duties included performing comprehensive reviews of all agency departments; evaluating all aspects of consumer, physical plant and regulatory care. Responsibilities included identified and prioritizing risk factors, composing, writing and distributing audit findings and developing corrective actions. Conducted follow-up and POCA reviews as well as focus audits on specific elements of care. Responsible for analyzing audit data and generating agency-wide trend reports. Developed and composed Plans of Corrective Action in response to external State Audits. Conducted Consumer/Family Satisfaction reviews. Responsible for filing and investigating all agency incidents and chairing the Incident Review and Human Rights committees.

Brooklyn, Ny

Coordinator of Residential Clinical Services - October 2009 to August 2010Served as chief administrator of a Clinical Department comprised of nine RNs, four ABSSs, six QMRPs and one QMRP Supervisor serving thirteen community residences for the developmentally disabled. Duties included supervision of all clinicians as well as comprehensive departmental planning and management in order to ensure all consumer medical, behavioral and educational needs were effectively being met. Conducted in-depth audits of clinical and billing aspects to proactively identify and implement systems to address potential concerns. Responsibilities included departmental payroll and personnel administration as well as salary management and containment. Chaired the Human Rights Committee. Corporate Compliance Officer - March 2009 to October 2009 Responsible for overseeing and managing the agency’s Corporate Compliance Department. Supervised and directed the activities of two Compliance Specialists responsible for conducting organization-wide billing documentation reviews. Analyzed audit findings and generated both comprehensive departmental and agency-wide claiming risk assessment reports. Chaired the interdepartmental Compliance Committee entrusted with developing and implementing systemic resolutions to identified billing and compliance risk vulnerabilities. Quality Assurance Specialist - October 2007 to March 2009 Duties included performing comprehensive residential, day habilitation, MSC, at-home residential habilitation and after-school program audits evaluating all aspects of consumer, physical plant and regulatory care. Conducted follow-up and PORA reviews as well as focus audits on specific elements of care. Responsibilities entailed composing, writing and distributing audit findings. Assisted in analyzing audit data and generating agency-wide trend reports.

Queens, Ny

Responsible for providing advocacy services for thirty-one developmentally disabled consumers (23% of who were sight-impaired). Duties include functioning as liaison between consumer families and the agency, overseeing development and implementation of consumer plans of care, chairing and transcribing minutes for interdisciplinary team meetings, benefits maintenance and coordinating and conducting consumer self-advocacy groups.

Master Of Social Work (Msw), Casework

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor Of Science (Bs), Psychology