• Assisted the frontline Solutions Engineering and Sales teams with complex data and network migration.• Analyzed data sets to determine correct product and the next steps to help customers migrate their services from one platform to another.• Completed all network configurations for design networks and provided pre sales support network migration and upgrade processes.• Performed troubleshoot and analyzed various complex networks and provided appropriated resolutions to customers and provide status reports to all customers.• Coordinated with customers and prepared various strategies to design complex projects and perform troubleshoot on all complex networks and resolve same.• Worked with customers and provided support to all new technologies and provide support to all network architecture activities.• Collaborated with distribution teams, analyze all work plans and ensured efficient transition to all networks and performed tests on all network configurations and activities; along with identified telecon circuits by product in various systems.• Performed all network installations effectively and prepared necessary documents to provide support to all personnel.• Prepared status reports for all projects and submit same to clients and forecast all requirements for network through efficient analysis.• Ensured required project timelines were met in a timely matter in order to keep the project moving forward.

• Responsible for ensuring the quality of existing and new features through manual testing and use of continuous practical integration techniques.• Created and maintained traceability records, from test cases back to requirements.• Ensured that the latest project progress was known to the agile team by ensuing that the defect tracking tool. (Redmine) were up-to-date and participated in daily stand ups outlining progress made, progress planned and detailing impediments.• Produced test case, materials and regression test packs to test new and amended software or services.• Collaborated with the Team which consisted of Business Analysts, Designers, Software Engineers and Architects, etc., to ensure the team defined, configured, build and produced features and solutions that met or exceeded what the Product Owner were expecting.• Directed the activities of onshore and offshore development teams were accountable for ensuring that they adhere to the team’s standards.• Managed a team of fifteen onshore and off shore Developers.

• Responsible for ensuring the quality of existing and new features through manual testing and use of continuous practical integration techniques.• Created and maintained traceability records, from test cases back to requirements.• Ensured that the latest project progress was known to the agile team by ensuing that the defect tracking tool. (Redmine) were up-to-date and participated in daily stand ups outlining progress made, progress planned and detailing impediments.• Produced test case, materials and regression test packs to test new and amended software or services.• Collaborated with the Team which consisted of Business Analysts, Designers, Software Engineers and Architects, etc., to ensure the team defined, configured, build and produced features and solutions that met or exceeded what the Product Owner were expecting.• Directed the activities of onshore and offshore development teams were accountable for ensuring that they adhere to the team’s standards.• Managed a team of fifteen onshore and off shore Developers.

• Greeted and checked out customers quickly and accurately, while scanning their items of purchase.• Assisted and answered customer questions.• Prepared food items for customers, along with accommodating customers with food allergies or special diets.• Implemented procedures to ensure high quality food is being produced and served.

• Created and executed manual smoke, functional, regression, system, integration and exploratory tests.• Responsible for creation, design and execution of test strategies, including writing test plans, test cases and test scenarios.• Identified, analyze, and document defects using ALM defect tracking systems.• Developed and implemented QA Methodologies for the department. This included, but is not limited to development of test case standards, requirements traceability matrix, and testing metrics.• Testing of DS0’s to Sonus Ring Equipment Capacity• ETL Testing (Extract Transform Load)

Data Mining for E911 Circuits in Various Telecom Switches

Ordering of services and products associated with telephony launches, maintenance and augments.  ASR ordering of leased circuit transport elements, leased trunking elements, and facilities-based on-net circuits within Comcast.  Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders.  Research supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering.  Responding to status updates verbally or with detailed reports as requested by immediate management, third party departments and business customers

• Facilitate the ordering, tracking and delivery of broadband circuits to the end user (ANPI customer) premise. • Facilitate the transfer of the customer’s existing voice line services (local, long distance and Toll-free) to ANPI. • Work with ANPI trading partners to ensure delivery dates are met and resolve obstacles as required.• Communicate status of milestones to appropriate internal depts.

• Submitted ASRs for installs and disconnects for switched and access facilities • Used AT&T online ASR systems, i.e. WAO and WOS• Experienced with common LEC/Vendor service ordering processes and tools throughout the South Region of the U.S., e.g. CenturyLink, Windstream, Alpheus, Fibertower, Comcast, TWC, etc.• Initiated orders and tracked the progression through to completion• Knowledgeable with Granite/Xng database, ticketing systems and various tracking systems• Updated UDAs/fields with order details and converting path status based on order progress• Processed Ethernet orders• New site facility installations• Submitted ASRW requests and coordinated site walks

• Ordered and coordinated the installation, modification or disconnect of telecom circuits and products• Ensured service is established in an expedient and satisfactory manner for all parties concerned• Confirmed orders met contract terms for new and existing customers• Learned and adapted to multiple internal CRM systems and analytic tools• Monitored orders placed and received for completeness and accuracy• Managed order workload dependent upon the type of order and priority based on business rules• Worked special projects as necessary

• Interfaced with customers, agents and vendors to determine technical designs• Liaison between the vendor and customer to ensure T1 ordering at the correct intervals after power and equipment• Maintained service level to ensure customer satisfaction• Guaranteed productivity and quality standards• Recommend hardware and software solutions and upgrades using established procurement processes• Managed service level agreement to ensure firm order commitment dates are met• Coordinated power equipment and other telecom equipment needed onsite• Excel spreadsheet reporting, Lec Gui Systems for T1 and DS3 ordering. Verizon, Bell, MCI, Ameritech, Sprint, etc.• Met with project managers and clients to define project scope and objectives