Bruce Garlinghouse Email & Phone Number

Nike Whq- Beaverton, Or

• Global project lead for end-to-end creation of Nike+ app and device support content, including strategy, creation, and management• Partner with marketing, product development, and brand teams to develop consumer-facing content for more than 750 web pages across 13 platforms • Develop and manage internal knowledge base material across 4 geographies (North America, Europe, China, and Japan)• Identify and direct responsive material to call center specialists to facilitate customer satisfaction while delivering premium brand experience

Portland Area, Oregon

• Provided high level support to both call center specialists as well as the consumers they support• Assisted in the quality assurance and bug-tracking processes and protocols for Nike+ apps and devices by communicating essential consumer information to various product teams• Served as Consumer Services point of contact for three major app launches, reporting key consumer information to product teams to ensure a successful launch and quick resolution to consumer issues

Portland, Oregon Area

Digital marketing intern with Global BasketballWrote and helped develop several press releasesDeveloped content and analyzed activity across all social media platformsDelivered weekly presentations on current social media and digital marketing trends and campaigns

Portland, Oregon Area

Portland, Oregon Area

Greater Salt Lake City Area