•Provide 2&3 level desktop support for over 1000 users including Senior levels (SVP, EVP, CCO, and CEO)•Manage file and print servers for both Windows and Mac platforms for the NY office•Provide assistance to Networking and Server engineering team•Responsible for all mobile devices (iphones, blackberries, iPads, smartphones, Sprint, Verizon and AT&T mobile Broadband cards)•Mange BES accounts•Maintain, install and troubleshoot Windows XP, Win 7, MAC, Lotus Notes 8.5, and Outlook before migrating to Lotus Notes•Configure, install and trouble network Layer 2 switches•Manage tape backups and restore using Brightstor ARCserve•Create user and computer accounts using Active Directory •Support and troubleshoot Cisco IP phones and network ports•Manage small projects and mentor entry level Operation analysts•Maintain A/V systems in New York office’s 40+ conference rooms, setup inter-office and client facing video conferences. •Provide IT orientation for new hires•Deploy software and updates to both MAC and PC via SMS, Zenworks and Remote Desktop

•Provide desktop support for Global Corporate Financial premium users. (MD, VP, Associates, and Analyst)•Maintain, install and troubleshoot Windows XP, Lotus Notes 5.0/6.5, Blackberries, MS Office, RAS, and other bank software applications. •Administer computers, software, users and groups using Active Directory•Create user and computer accounts using Active Directory•Build and image workstations and laptops. •Troubleshoot remote users and network connectivity on a cable and wireless network environment •Coordinate Move Add and Changes with project manager

•Provided installation support for over 1,500 traders on trading floor and over 1,000 in-house corporate users (Bankers, Salesmen & VP's).•Install and configured, & troubleshoot Windows NT, 2000 & XP.•System installations, configuration and troubleshooting•Migrate users from Windows NT 4.0 to Windows XP using StageNet (Remote OS Installation Services feature)•Hardware repairs and upgrades of IBM, Dell, & Compaq desktop/laptops computers.•Assisted Project Manager of moves from floor to floor and provided post move support.•Installed, configure and support Video Conferencing equipment with Avistar.•In charge of restaging (Imaging) laptops and desktop computers.•In charge of the entire Hotspare Rack (loaner machines) throughout three different building.•Train Computer Interns and Backup Technicians.