Bruce Rivera Email & Phone Number

Scranton, Pennsylvania

Scranton, Pennsylvania Area

Jessup, Pa

This position is responsible for implementing Division operation’s training efforts via stand-up facilitation, workshops, e-learning, and one-on-one sessions. Provide non-operational training to staff as requested. Other duties as assigned. This position will report directly to Vice President of Distribution.Our teammates have progressively grown the Grocery distribution Business for over 120 years on a foundation of Honesty, Integrity and High Christian principles with our Customers, Suppliers and Fellow Teammates.The Objective of McLane Grocery Distribution is to exceed the expectations of our Customers, Suppliers and Teammates through outstanding execution, responsiveness and clear communication with them.

North Wales, Pa

Developed a training plan supporting a flexible workforce across 8 locations nationwide, and encompassing multiple types of printing and finishing equipment and processes. Trained distributors using directional selling techniques to boost sales and increase market stature. Produced, directed, and narrated a 20 minute orientation video using over 200 still photos, music, and graphics. Supported the initiatives of the Training Manager.

Scranton, Pa

Trained CSRs in four separate systems handling multiple levels of health care insurance. Also trained customer service skills for the call center, and claims paying processes to the claims payers. Was part of a startup team of trainers who grew a brand new facility into over 800 employees. Also handled train-the-trainer task to include CTT+ certification.

Mcguire Afb, Nj

Facilitated classroom instruction for the professional development of Air Force Non-Commissioned Officers. Subjects taught included leadership and supervision, communication skills, total quality management, military history, and military drill. Using classroom lecture, case studies, and project management opportunities, graduated 98% of the over 500 students per year. Students received 9 college credits upon graduation.Routinely conducted train-the-trainer for new lesson integration. Recognized for communications skills and spoke regularly on behalf of the base Public Affairs office. Was selected to be Master of Ceremonies for Air Force Sergeant’s Association National Convention President’s Dinner.

Satellite Analysis, State-of-health parameters, orbital characteristics, sensor feedback - Satellite Communications, heavy ground station operations.

Bs, Workforce Education And Development

Aa, Instructor Of Technology And Military Science

As, Electronic Systems Technology

Architectural Engineering Technology (Aet2)