Bruce Sutherland work email
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As a successful Leader I have transformed regional software support teams into a truly global operation, delivering an efficient and effective service, resulting in highly satisfied customers. During my thirty five years of working experience I have demonstrated strong leadership skills and in-depth expertise as a Customer Support, Compliance and Quality professional across multiple industries always with total commitment to Integrity.My philosophy is that highly skilled, motivated teams providing a world class service will lead to satisfied, active customers generating repeat business and acting as excellent reference sites which maximizes revenue and profitability for the company.
Ge Vernova
View- Website:
- linktree.com/gevernova
- Employees:
- 59003
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Regional Quality ManagerGe VernovaCambridge, Gb
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Regional Quality Leader EurafGe Digital Nov 2016 - PresentCambridge, United KingdomI have two team members located in Massy, France and one in Livingston, Scotland. We are responsible for all Quality activities in Grid Software Solutions in the region. I am responsible for the Quality Management System and adherence to ISO standards such as 9001 and 27001. -
Lead Ombudsperson, Ge DigitalGe Digital Jan 2003 - PresentCambridge, United KingdomAn Ombudsperson is an objective channel for employees to raise concerns about potential violations of company integrity policies. The role ensures that every concern is investigated objectively, thoroughly and in confidence without any retaliation. In July 2022 I was asked to be the Lead Ombudsperson for GE Digital (in a voluntary capacity).
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Software Quality LeaderGe Grid Solutions Jun 2015 - Oct 2016Cambridge, United Kingdom1. Responsible for all quality issues covering the Software Development Life Cycle in relation to the GE-owned Smart Grid software developed in Cambridge2. Responsible for the Quality Management System and adherence to ISO standards such as 9001 and 270013. Successful completion of external 3 year ISO 9001 recertification audit with just one minor nonconformance in September 2015 -
Services Manager, Software Solutions EmeaGe Digital Energy Dec 2014 - Jun 2015Cambridge, United Kingdom1. Managed service delivery teams across the Digital Energy Software Solutions portfolio2. Responsible for profit and loss, operations, risk management and growth of the Software Solutions Services across EMEA3. Scope of services included; Maintenance & Support, Customer Training and Managed & Hosted Services
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Global Product Support LeaderGe Digital Energy Sep 2009 - Dec 2014Cambridge, United Kingdom1. Manage technical teams in multiple geographies in a matrix environment2. Close collaboration with 7 regional Customer Support teams supporting 1000+ customers3. Perform coordination between Support and Development teams for on time delivery of solutions to customer defects
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Uk Customer Support And Training ManagerGe Digital Energy Apr 2000 - Sep 2009Cambridge, United Kingdom1. In April 2000 after the departure of the Training Manager, I was asked to lead the training team in addition to the UK Customer Support team2. General Electric acquired Smallworld Systems in October 20003. Managed team of internal and external trainers delivering accredited technical courses internationally
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Uk Customer Support ManagerSmallworld Systems Ltd May 1995 - Apr 2000Cambridge, United Kingdom1. Managed UK Customer Support team with responsibility for 150 Utility and Telco customers in Europe, Africa and India2. Worked closely with Sales and Commercial teams ensuring all new deals complied with company risk checklist3. Project managed delivery of consultancy projects for customers. Utilised internal and business partner consultants ensuring delivery on time and on budget4. Successfully negotiated and signed Software Licence and Maintenance and Support (M&S) contracts for all new customers and existing customers who had never previously signed a contract5. Oversaw major project to migrate customer accounts into Oracle ERP system. Enabled automatic generation of invoices which in conjunction with standard payment terms resulted in significantly improved revenue collection -
Senior Support EngineerAlper Systems Jun 1989 - May 1995Cambridge, United Kingdom1. Part of a team investigating and resolving customer issues2. Promoted twice
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Mapping OfficerGrampian Regional Council Feb 1987 - Jun 1989Aberdeen, United KingdomResponsible for running the Council’s Ordnance Survey and Aerial Survey Service
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General Shop AssistantEdward Stanford Aug 1986 - Jan 1987London, United KingdomGeneral shop assistant in Map and Travel Book Shop in Long Acre, Covent Garden. Part of the George Phillip Group.
Bruce Sutherland Skills
Bruce Sutherland Education Details
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Portsmouth Polytechnic2.1
Frequently Asked Questions about Bruce Sutherland
What company does Bruce Sutherland work for?
Bruce Sutherland works for Ge Vernova
What is Bruce Sutherland's role at the current company?
Bruce Sutherland's current role is Regional Quality Manager.
What is Bruce Sutherland's email address?
Bruce Sutherland's email address is bruce.sutherland@ge.com
What is Bruce Sutherland's direct phone number?
Bruce Sutherland's direct phone number is +4477308*****
What schools did Bruce Sutherland attend?
Bruce Sutherland attended The University Of Glasgow, Portsmouth Polytechnic.
What are some of Bruce Sutherland's interests?
Bruce Sutherland has interest in Children.
What skills is Bruce Sutherland known for?
Bruce Sutherland has skills like Software Project Management, Software Development, Integration, Agile Methodologies, Requirements Analysis, Product Management, Project Management, Program Management, Business Analysis, Scrum, Databases, Agile Project Management.
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