Bruce Tsuji Email & Phone Number

Guildford Corporate Centre, Surrey, Bc

- Accountable for managing a unit of adjusting staff in the investigation, evaluation, negotiation and settlement of unrepresented injury claims.- Managing a team of customer claims specialists through intense product change and unprecedented claims intake.- Maintaining financial stability despite extremely large caseloads and high employee stress levels.

Guildford Corporate Centre, Surrey, Bc

- Settled the largest claim in CCIC history ($302,000) and was handling a represented claim exceeding Accident Benefits ($150,000) and hit and run tort ($200,000) limits.- Customer service, negotiations.- Technical and Strategic assistance provided to management and adjusters.- Classroom training of new BI adjusters with respect to negotiations and legal representation.- Participating in the represented claims pilot since October 1st 2017.

5Th & Cambie, Vancouver, Bc

- Returned from parental leave to an aligned counsel desk (all of Osborne Cane’s files) and 24 trials in 2010.- Assisted fellow adjusters with technical and strategic advice.

Kingsway, Marine Drive And 5Th & Cambie, Vancouver, Bc

- Provided advice and guidance to adjusters and managers as the senior technical resource while ensuring adherence to the corporate standards and required claims policies and procedures.- Directed settlement of claims by providing technical guidance and training to adjusting staff to ensure that cost effective liability and quantum decisions were made within my authority of $100,000. - Responsibilities required a high degree of independence of action and I had to anticipate and plan investigation strategies and evaluate claims with the potential of higher cost or profile to ICBC.

Kingsway, Vancouver, Bc

- Handled a mixed caseload of unrepresented and represented injury claims. - Coordinated handling of all of the Roadstar claims providing exceptional service to our best customers. - Managed the Low Velocity Impact (LVI) desk which handled all of the Kingsway Claim Center’s LVI claims, both unrepresented and represented.

Kingsway, Vancouver, Bc

- Interviewed customers and witnesses, obtained police reports, history checks, scene photographs and learned and applied case law for the investigation package enabling accurate assessment of liability. - Investigated, evaluated and negotiated damages and claims. - Provided customer service including explaining to claimants’ clear reasoning for decisions made (for example, explaining why the customer was held at fault for an accident.)

Richmond, British Columbia, Canada

- Responsible for receiving employer’s payroll and remittance reports daily.- Processed changes to computer records.- Contacted employers for address changes or cessation of operations.- Initiated, calculated and applied manual penalty assessments.

Richmond, British Columbia, Canada

- Filed and retrieved employer files.- Sorted and distributed a variety of assessment documents and correspondence.- Cancelled and revived assessment files.

Bachelor Of Arts, Psychology

Bachelor Of Science, Microbiology