B2B Account Management
Current• Build strong relationships with high levels of revenue performance and renewals from my 300+ accounts across eight states and DC. Customer sectors include office towers, hotels, factories, residential, retail, school districts, colleges, and nonprofit orgs.• Guide client executives and staff in demand response revenue programs from electric grid markets (PJM, NYISO) and NY utilities (ConEd and others). Extensive use of SugarCRM, Excel, Power BI, SAP S/4 HANA, and the Tangent AMP energy dashboard - which I also teach customers to use. Provide attentive service to resolve concerns, onboard new staff (internal and external), motivate retention/growth, and generate leads for our efficiency/benchmarking services and commodity supply teams.• Role's formal description: Customer Relations Account Specialist - Operate as the point of contact for assigned customers, managing day-to-day business and ensuring customer satisfaction; Develop and maintain long-term relationships with customers; Collaborate with Sales for onboarding new customers; Manage renewals and registration of existing customers; Identify opportunities to grow business and cross sell products/services.
