Resourceful Support Systems engineer skilled in processing network data traffic using desktop, server and network-based software tools for the development of transport, capacity and circuit provisioning of business and government networks. Expertise in utilizing the MS SharePoint platform for Website, Team Site and document storage. Other duties to include development of training and production of educational materials for both user and executive clients.

Coordinate the deployment of Windows 10 hardware and software to user base which consists of 45,000+ unitsMonitor and review proof of concept for Virtual Terminal Distribution deployment for the Dept. of Army HQ Enterprise NetworkMaintain, update and modify Standard Operating Procedure (SOP) documentation to reflect ongoing changes to deployment processDevelop guidelines for issue resolution and escalation during post deployment phase of projectResponsible for the coordination of surveying user community, scheduling installation and detail planning of deployment initiativesProvided reports and presentation to chiefs and other directors detailing project progressCollect and include contributions of the Team Responsible to take input from the project engineers and technicians to develop and maintain the detailed schedulePropose alternative solutions to identified gaps and obstacles in current project initiation and reporting processesAssist in the creation and distribution of various project documents for high level and technical reviewMonitor and manage project progress and direct deployment team coverage to assist users during the complete life-cycle of project deployment

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization for DISAEnsure Service levels are achieved based on contractual terms and that Service Desk activities achieve desired business outcomes by performing daily quality assurance activitiesProvide end user support, performing password resets and general help desk functionsReview router and circuit volumes from day to day to monitor the network and recognize anomalies for possible cyber security threatsComplete data mapping procedures weekly for unclassified and classified networks Gather router configuration & routing information files from various government and military global theatersSanitize and prepare files in accordance to DISA requirementsValidate and process data using proprietary software tools that interface with multiple database platformsMonitor MS SQL 2008 database, software and web interfaces to ensure availability and accuracyUpdate and maintain knowledge base articles via Wiki and Share PointOrganize, track and categorize documents to update point of contacts on changes or processes that reflect network activityDocumenting internal network information using inventory, network topology maps and routing information utilizing MS Visio process mapping softwareUtilize checklist to modify and validate accuracy of living documentMaintain and update weekly and monthly Quality Assurance records and reportsPerform daily and weekly checks of the Internet Protocol mapping tool to verify integrity of data as well as identify any loss or anomalies to network engineersValidate IP traffic flow and router communications, and monitor ongoing network connectivity for any degradation of service

Made recommendations in developing action plans to minimize service disruption through network diversity, network hardening and maintenanceDeveloped business continuity plans, solution optimization plans and network optimization plansMaintained and supported computer and PBX network for 20+ usersReduced IT operating expenses by 10% with introduction of Voice over IP technology, saving over $15K annuallyProvided technical support for Software as a Service existing non-profit membership databaseManaged vendor relations with outsourced technical applications to meet the goals of the organizationResponsible for coordinating training with staff members and associates on Database entry, reporting and auditingParticipated in strategic planning process with client to ensure budgetary and resource availabilityProvided reports and presentation to chiefs and other directors detailing IT initiativesResponsible for creation and management of IT budget to meet the associations IT needsRecovered $11K in licensing fees for non-profit pricing

Served as first tier software analyst for U.S. Air force Directorate of Personnel Provided product knowledge and application implementationTrained U.S. Air force staff and civilian members on Pay for Performance software applicationsPrepared training documentation for high level members in the Senior Executive Services CoreProvide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systemsProvided assistance and advice to business users in the effective use of applications and information technologyParticipate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the CIOTroubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirementsInvestigate and resolve application functionality related issues and provide first level support and troubleshooting of our Pay for Performance software system