Bruce Young Email and Phone Number

Gallup has a 60 year research-based approach to achieving business success. The approach involves measurement and tailor made interventions to bring the results to life and to make significant progress – this is where the Workplace Consultant role fits in. Responsibilities• Change management people focus• Work with leadership teams and key stakeholders to get clear on their ways of working, purpose and vision, and the alignment with other teams and key stakeholders• Work closely with client project team to agree on and deliver needs based solutions• Present engagement results and drive communication of on-going engaging ways of working• Develop leaders, managers and internal champions to drive engagement and business results• Coaching, including Strengths based coaching• Develop strength coaches to create strength based organisations• Design and deliver appropriate interventions – workshops and webinars• Identify opportunities for growth within current clients and also involved in client pursuits with client development colleaguesAchievements:• 15 awards in first 4 years – eg. Rookie, Rising Star, Peoples’ Choice and Persuasion• 20 highly rated client verbatims in recent customer engagement survey – the most in Gallup Europe• Have achieved meaningful change in engagement results year on year, with a number of large organisations• Run AkzoNobel’s Engagement summits in China, Chicago and Amsterdam, and the Dorchester Collection’s 3 day Leadership Forum for their 70 leaders• Developing 100 strengths coaches for AkzoNobel globally right now• Received 98% rating by 35 internal stakeholders in recent Internal Customer Engagement survey – highest average score by anyone in Europe over the last 3 years.• Gallup is one of the top 20 toughest organisations to get hired by.

In July 2009 went freelance. Developed own business and lead on the successful delivery of organisational and leadership development engagements. Client examples are UBS, Wood Group, Tetra Pak, RBS and Kuwait Oil Company (KOC). In KOC, had a Change Management role for 10 months, working primarily with the leadership to establish new ways of working and leadership in an organization and industry that is transforming. A large part of this role included key stakeholder and vendor management, and the internal communications of the impending transformation.

The Pacific Institute is a global, performance improvement consultancy that has a 40-year track record of causing personal, team and organisational transformation. At its heart, it is a people centred approach focussing on behaviour and culture change, leadership facilitation and coaching, change communications and stakeholder management.Started out as a facilitator on the implementation team, and then managed the team. Then became Operations Manager and in 2004, became Head of Private Sector and Employee Engagement, and was on the leadership team. Head of Private Sector and Employee EngagementLead the private sector sales effort, with a team of 10 team members. Also got a lot of hands on experience leading organisational development/transformation projects with leaders and teams in organisations, resulting in culture change, alignment of people and teams, and spectacular results.Responsibilities:• Lead the Private Sector sales efforts of the business• Member of the leadership team for 7 years• Formulation, implementation and review of business and organisational development strategy• Employee Engagement lead – consulting with and aligning many stakeholders across the whole business, and well as vendors• Developing new and existing business• Key client relationship building – Lloyds TSB Commercial Banking, Aviva, Colgate Palmolive, Tetra Pak, Siemens, Global Crossing. Worked in Poland, Russia, Belgium, Germany, Hong Kong and UK• Main contributor to client facing product and process design and development• Day to day leadership and development of 10 team members• Key link person with South African office, and Culture and Leadership expert based in the US, linked with Human Synergistics• Facilitation and coaching, talent management

Head of Learning and Development in one of the largest banks in South Africa:Leadership, motivation, change management, team building, coaching, assertiveness, counselling, presentation skills and personal effectiveness programmes certified.