Senior Operations and Technology Leader who thrives on Operational Excellence with a distinctive blend of retail, sales, technology, and communications skills. Multifaceted, leader with 15+ years of experience with:Retail:- 15 years of retail management and multi-store experience with diverse, geographically dispersed teams (National Directors and Regional and Area Managers)- 10 years of proven retail technology experience in retail stores, e-commerce, and omnichannel- Experience in leading M&A activities, including construction remodels, inventory integration, supply chain setup, pricing, marketing and merchandising, staffing, and new store openings- Adept in providing strategic directions for sales, marketing, and merchandising initiatives- Ability to identify in-store gaps; while developing solutions that impact bottom-line profitability - Hired, coached, and developed top talent to increase team’s effectiveness, and productivity- Performed store visits to observe the effectiveness and efficiency of key operational strategiesOperations:- Proven track record of success, leading business growth, ensuring operational efficiency, and maintaining high standards of customer service across multiple locations- Experienced leading and motivating teams to achieve sales targets and improve performance- Proficient in leading effective collaboration with stakeholders, project teams & vendors- Skilled in developing innovative sales strategies/programs aligned with emerging market trends & customer needs- Supported capital projects and initiatives to meet business, schedule, and budget objectives- Experienced driving KPIs, & monitoring reports to measure compliance, progress, and successTechnology:- 10 years of Project/Program Management, SDLC methodologies (Waterfall and Agile Development)- 10 years leading tech teams, supporting applications, and implementing technology solutions- Proven retail technology experience in retail stores, e-commerce, and omnichannel- Ability to execute and manage end-to-end program operations from design to implementation- Managed product throughout its lifecycle from concept to delivery- Demonstrated success in delivering large-scale, cross-functional complex projects simultaneously- Experienced in developing project plans, tracking milestones, while addressing critical roadblocks; ability to proactively identify & mitigate risks- Experienced in leading QA test teams with internal and external resources in multiple countries- Certified Scrum Product Owner and Certified Scrum Master & Scrum Fundamentals