Bruce Hunt Email & Phone Number

California, United States

East Bay Loyalty, a small business start-up that provided clients with the ability to design and implement effective mobile communication (marketing & loyalty) strategy for their business and customers. This included digital kiosks, MMS, SMS (English and Spanish text messaging), along with both Mobile and Digital Coupon.• New business development and sales presentations and demonstrations• Configured, installed, and trained end-users on marketing applications and device supportability• Designed a product to improve client customer-based engagement and frequency by average 14%• Increased average client sales by 22% based on first-year sales; and 7% thereafter• Product innovation to create data-driven loyalty/rewards programs; for multiple locations • Implemented marketing & loyalty programs with SMS/MMS text and/or electronic coupons

Boise, Idaho, Us

Albertsons/Safeway is a national (CPG) Grocery Supermarket Chain with $64B in revenue and 210,000 employees.• Designed a mobile Supply Chain app providing end-to-end visibility anywhere in the Inventory network• Built collaborative relationships w/cross-functional teams to ensure alignment, and requirements were met• Drove collaborative cross-functional relationships to define requirements & product features for alignment• Defined and communicated product requirements in Confluence and JIRA• Created initial UI wireframes, and mock-ups, for a prototype and demos for final approval to build• Led Product development team that utilized GCP (BigQuery) and Power BI technology• Communicated product roadmaps & priorities; collaborating across product areas for roadmap prioritization • Completed project for launch in Corporate backstage and across enterprise stores

Philadelphia, Pa, Us

Go Puff is an exciting home delivery/eCommerce/gig-economy start-up that is redefining the instant need category• Led retail teams responsible for M&A activities, including: construction remodels, inventory integration, supply chain setup, pricing, marketing and merchandising, staffing, and store openings• Improved sales and gross profit by 28%+, by creating and implementing retail sales initiatives• Defined strategies for integration, launch, & implementation to meet established project timelines • Developed best-practice playbooks to streamline procedures for overall operating standards • Designed and implemented KPIs and associated reports to monitor launch performance• Spearheaded collaboration with cross-functional teams for clear direction for escalation and support• Owned store and fulfillment operations for small store formats, and performance, and execution upon completion of each launch

San Francisco, California, Us

Jyve is a gig economy/SaaS instant-needs business similar to Uber for the retail grocery industry.• Oversaw management 300+ direct and indirect reports responsible for providing staffing/service for Digital eCommerce Shopping, Stocking & Merchandising, and Ordering services for national CPG chains and major product brands• Lead leadership for a 24/7 Customer Support Call Center• Collaborated with sales/marketing teams to launch Go-To-Market strategies to target customers for competitive advantages (i.e. tiered pricing, services, and support levels, increased data insights and reporting, etc.…)• Maintained a 95% CSAT annual ratings

Us

Selected to drive North America growth opportunities for fuel operations in the U.S. and Canada.• Managed fuel operations for a national multi-unit retail chain, responsible for P&L and EBITDA• Managed teams with over 400 launched locations; sales of over $4.5B; grew year-over-year sales by 25%• Owned sales/revenue performance; collaborated with department leadership to ensure targets are met• Develop new initiatives & programs to deliver business strategies to achieve sales and profitability goals• Provided day-to-day operational leadership managing teams to achieve revenue and profit goals• Strong partnerships with Field, Distribution Center, and Corporate leadership to improve store execution• Launched improved processes & management methods to generate higher ROI and workflow optimization• Perform store visits with field leadership teams to observe the effectiveness of key operational strategies• Increased Customer Service for high volume, 24/7/365 environment; with “best-in-class” procedures• Leverage relationships with business partners to influence operational execution at store level• Provided training, mentorship, and support to the field leadership team to enhance overall staff talent• Improved labor forecasting methods that positively impact the customer shopping experience• Utilized technology to collect & analyze data to fortify brand identity & optimize sales• Implemented a nationwide Fintech space-pricing solution with a returned ROI of $9M first-year• Slashed operating maintenance costs by $2.2M in the first year and then $650K annually thereafter• Delivered financial targets, managed multi-million-dollar P&L; achieve performance metrics & KPIs

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Promoted from within the organization to lead the expansion of fuel operations and facilities, improve training, development and customer service, maximize technology and increase performance management (via workforce management). Instituted lower fuel prices & tighter margins to increase annual operating plan, improve volume and drive additional customer and sales.• Partnered with marketing & IT to launch marketing initiatives, built customer loyalty from 23% to 48.6%• Created new business processes to improve inventory management and reduced out-of-stock by 40% • Virtually eliminated accidents (90% reduction) with improved employee training and safety programs• Served on the Fuel Real Estate Screening Committee to assess traffic potential and recommend properties for new fuel centers. Increased the number of fuel sites from 110 to 300, increasing fuel/non-fuel revenue by $252M

Us

Recruited to lead and implement multiple critical IT initiatives. Led tactical coordination and planning between business units, IT, project management, resource management, marketing, finance, loyalty marketing, training, loss prevention and the help desk. Directed teams of 6 – 75 employees and project budgets up to $45M.• Launched several development technology projects (Fuel Point-of-Sale, Time and attendance, Pricing, Demand Forecasts, Procurement, etc..) using SDLC methodologies (SCRUM, RUP, Waterfall & Agile Development• Developed, and implemented payment systems (POS) for U,S and Canada to accept: ACH, debit, credit, and gift payments, worked with card issuers/acquirers/payment processors /and merchant banks as needed• Partnered with Business, Infrastructure, Data Engineering, Enterprise Architecture, and Software Development for project planning, technical standards, testing, delivery & operational support• Developed: Charter, budget, deliverables, roles and responsibilities, risk assessment, success metrics• Reduced downtime by 60%; Increased fuel sales by $15.5M; Eliminated employee theft by 90% ($2.2M)