Software Developer
Current(Formerly Tektronix Communications) Provide technical support, add new features, and fix bugs for the Administrative Console of the nBA "Big Data" project for telecommunications service providers. Languages and products used are Java, Elasticsearch, Elastalert, Ansible, and Haproxy on Linux. Provide technical support for Service & Delivery and Sales personnel for the GeoProbe System Health product. This system tracks the traffic and performance of GeoProbes in fixed and wireless networks around the world. Languages used are mainly Python, Perl, Java, Linux bash shell, C shell, Korn shell and Windows Batch files. I fix bugs and provide troubleshooting and configuration support.Provide customer support for the Active Assurance (Direct Quality) product, which telecom companies use to ensure that their networks are working well. This includes email and phone troubleshooting, upgrading software, and fixing bugs in the software. Languages used are C++ and HTML.Customer supported include Comcast, Century Link, Cricket, Telecom Austria, Verizon Business, Kabel Deutschland, Rogers, Mobinil, Vodafone Hungary, O2 UK, Vodafone, and many more.