Bruce Chafe Email & Phone Number

St. John'S, Nl, Ca

St. John'S, Nl, Ca

In my role as a Freelance Software Developer, I've become proficient in HTML, CSS, and Javascript. Next, I'm delving into React, growing my skill set to build dynamic and interactive user interfaces.I am currently volunteering with the Automobile Dealers Association of Newfoundland and Labrador (ADANL) in the redevelopment of their website to enhance their online presence and functionality. This experience allows me to grow my technical skills while supporting the ADANL in reaching its digital communication objectives.

St John’S, Newfoundland And Labrador, Canada

In my current roles as the Database & Systems Lead at Capital Auto Group, I ensure the smooth operations and implementation of the software that run our dealerships, this includes the DMS that runs our accounting and parts and service departments, the desking programs used by our sales and finance teams, and the CRM/databases/websites that grow our lead generation and customer retention. Working with the various departments of the corporate team, I have implemented programs to automate the process involved in onboarding and offboarding employees and to connect our document management from local devices to cloud-based using Microsoft SharePoint.

St John’S, Newfoundland And Labrador, Canada

As the Business Development Manager or Client Growth Manager, I managed a team overseeing both sales and service pipelines across eight dealerships. We focused on improving the experience for the customer by redeveloping our websites and inventory management tools, resulting in a 39% year-over-year growth in sales leads. To better manage that increase in lead traffic and to improve retention in sales and service departments we launched a CRM to manage and market the customer databases for the various dealerships, contributing to an 18% year-over-year increase in service retention.

St John’S, Newfoundland And Labrador, Canada

I began my time as a Digital Sales & Business Development Lead at Capital Auto Group at a single dealership as a new position for the company. At that time, online lead inquiries were responded to by Sales Consultants with no processes or reporting in place for follow-up, which would now be managed by this new position. After implementing repeatable sales processes and automation along with improving the management of the online inventory and syndication at the single dealership, the role expanded to manage the online lead inquiries for the entire group within ten months. Over three years, we saw an average year-over-year growth of 34% in online leads and 30% in sales originating from online leads.

St John’S, Newfoundland And Labrador, Canada

As a Sales Lead Coordinator at Hickman Automotive Group, I managed the customer flow; from making an inquiry online to arranging an appointment at the dealership and the follow-up communications after that appointment. Realizing that the existing focus on phone communications was not ideal for everyone, I built schedules and processes to not only shift that focus to SMS and email but to automate parts of that process. That shift worked, not only increasing the number of active leads I could handle at one time but also improving the outcomes for both the dealership and the customer.

St John’S, Newfoundland And Labrador, Canada

I entered the real estate industry as a Realtor with Royal Lepage. After a negative experience with my agent, while purchasing my first home, I believed that I could do better. That by focusing on the digital, I could improve the experience of buying a home. I focused on customer relationship management and lead generation tools, creating funnels to automate communications and triggering various tasks along the path of purchasing a home. While developing these tools and processes, I realized what I enjoyed was the technology and process implementation, not the real estate. I made the decision to change careers.

Software Development

Enrolled in a comprehensive Software Development course, having completed the initial module. Proficient in creating simple web.

Sociology And Communication

Explored the dynamic intersection of Sociology and Communication for three years, gaining insights into societal structures and effective.