Bruce Dodd Email & Phone Number

United States

Sun City West, Arizona, United States

Sun City West

Surprise, Arizona

Insured the showroom and outside vehicle lots were neat and orderly, Drove vehicles to and from the showroom and storage areas, greeted customers in a friendly manner, assisted customers and other dealership employees in retrieval of vehicles. Ensured required documentation is placed in vehicles, fueled up vehicles, checked in new inventory from transport trucks. Assisted with vendors for accurate retrieval of auctioned and inter dealership transfers. • Ability to drive automatic and manual transmissions• Excellent communication skills• Worked independently and as a team player• Pay exceptional attention to details• Assisted with organizing special events held at dealership or in the community

Surprise Az

Greeted and assisted customers in a professional and courteous manner, assisted customers in selecting a vehicle by asking questions and listening carefully to their responses, maintained owner follow-up system that encourages repeat business and contributes to customer satisfaction, Conducted business in an ethical and professional manner, obtained proper identification from customer prior to test drive. Demonstrated new and used vehicles, provided high level of commitment to customer satisfaction, Offered test drives to all prospects after obtaining proper identification from customer. Prepared sold vehicles for customer delivery prior to customer arrival. Handled customer complaints in a empathetic and a pleasant attitude.• Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department• Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met• Delivers vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty• Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership and understands equity and values, and able to explain depreciation to customer• Conducts telephone transactions courteously and promptly• Has ability to communicate effectively with new car buyers/customers and according to their preferred method of communication, whether by phone, by email, or in person and able to train other subordinates to do the sameMoves and arranges display vehicles on showroom and on lot as directed by management

Performed planning, reporting, and analysis; coordinated business tools and strategies; implemented recommendations for the assigned departments' business and technology systems; worked directly with the City's IT Department, consulted with vendor representatives; performed user system administration; ensured appropriate and efficient utilization of departmental applications systems and available technology; conducted industry specific technology research; provided user training and customer support; monitored and coordinated web content and updates of Utilities and Public Works internal and external web Specialties: pages; creation of Facilities City wide online surveys and analysis reporting of survey results; asset tracking and management of Public Works technology hardware inventory.Project Management Preparation and Professional Certification study course; Dealing with Difficult People (beginner and advanced classes); Microsoft 2000 XP, Word, PowerPoint, Excel, Front Page, Access, Outlook, Crystal Reports, Hansen Asset Management Software; Common Spot Web Content Management Tools.

Provided technical support by analyzing, diagnosing and resolving issues related to information system hardware, software, SCADA nodes, servers and desktop applications; supervised Utilities help desk staff; planned, led, and managed hardware software and applications deployment; maintained Utilities technology hardware software and peripherals inventory; purchasing of hardware and software to support department business processes; meet with vendors to assess products and services to make technology recommendation to management; develop procedures and provide training and training material for staff in Hansen, Crystal Reports, Panasonic Toughbook’s; maintained Utilities internet and intranet web page

Education record

Computer