Bruce(Po-Yang) Hsiao Email & Phone Number

泰国 曼谷 曼谷

Act as Director of CEM Digital Operations in APAC region to lead professional services team and leverage Huawei CEM big data solution to support APAC Operators digital transformation journey to achieve Excellent Customer Experience, Maximized Customer Values and Digital Operations for operation efficiency by right Data Architecture and Solution.Our CEM Digital Operations included business consulting, business values evaluation, innovative data driven use cases development, data architecture… Show more Act as Director of CEM Digital Operations in APAC region to lead professional services team and leverage Huawei CEM big data solution to support APAC Operators digital transformation journey to achieve Excellent Customer Experience, Maximized Customer Values and Digital Operations for operation efficiency by right Data Architecture and Solution.Our CEM Digital Operations included business consulting, business values evaluation, innovative data driven use cases development, data architecture and How to leverage Data/AI to enable E2E Operations Automation. Show less

Thailand, Bangkok

Act as customer experience management business solution architect role(South East Asia Region)By develop CEM business use cases through customer data insight and process re-engineering to enable operator to get more competitive advantage by deeply managing customer experience.Project:1.DTAC DNA Projects Solution Architect(2016)2. AIS CEM Transformation Project(2017-2019): Act as Business Analyst and Solution Architect Leader, Lead team to support AIS CEM Transformation Journey… Show more Act as customer experience management business solution architect role(South East Asia Region)By develop CEM business use cases through customer data insight and process re-engineering to enable operator to get more competitive advantage by deeply managing customer experience.Project:1.DTAC DNA Projects Solution Architect(2016)2. AIS CEM Transformation Project(2017-2019): Act as Business Analyst and Solution Architect Leader, Lead team to support AIS CEM Transformation Journey. Through Maturity Level Assessments, Business Values Modeling to identify customer pain points and priorities, and design best solution and use cases to leverage the customer experience, behaviors and location data to realize Uplift Revenue, Operation Efficiency, and Customer Loyalty project goal.3. Myanmar MPT CEM Consulting(2018)4. Nepal Ncell CMO CEM Summit Speaker(2018) 5. Telkom Malaysia CX Consulting(2019)6. PLDT 5G Data-Driven Business Success Project(2021)And act as a consultant to assist CSPs(Communication Service Provider)to dig out values from various data source by data integration, visualization, and advance analytics. Show less