Bruce Johnson Email and Phone Number
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IT Professional with over 20 years of leadership in the following areas: - Infrastructure & Operations, Network & Security - Business Analysis & Process Improvement - Robotics Process Automation - ERP and HCM Technologies - Event Management - Service Desk & User Experience - Project & Portfolio Delivery - Strategic Planning & Design - Application Development - Change Management - Service Management - Cloud Technologies - Service DeliveryI am at my best when I am tackling challenges and guiding teams to accomplish change that adds value and a competitive advantage. I have a natural ability to comprehend organizational drivers, and I leverage my outgoing nature to include all impacted people in change initiatives to ensure understanding and support.
Westjet
View- Website:
- westjet.com
- Employees:
- 8637
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Vice President, Enterprise TechnologyWestjetCalgary, Ab, Ca
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Director Enterprise ServicesWestjet Jun 2023 - PresentCalgary, Alberta, Ca
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Vp (Interim), Enterprise Solutions & Strategic DeliveryShaw Communications Jan 2023 - Jun 2023Calgary, Alberta, Ca -
Director, Service Management And Enterprise SolutionsShaw Communications Jan 2021 - Jun 2023Calgary, Alberta, CaLeadership of the following teams: - Service Management (ServiceNow) - Automation (UiPath, Resolve) - Event Management (Splunk, SCOM, AppDynamics) - Human Capital Management Technologies (DLGL/VIP, Oracle)
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Director, Enterprise Systems & ExperienceShaw Communications May 2018 - Jan 2021Calgary, Alberta, CaLeadership of the following teams: - ERP - HCM - Contact Centre Technologies - Service Desk - Desktop Support - Legacy Billing - Modern Workplace Technology (communication / collaboration technology stack)
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Manager Of Information TechnologyBurnco Rock Products Ltd Apr 2016 - May 2018Calgary, Alberta, CaReporting directly to the CIO, responsibilities include providing leadership and guidance to the following teams: - Infrastructure and Operations - Cloud Architecture - Network and Security - Service Management - Service Desk and Help Desk -
Strategy, Delivery And Operations ConsultantShaw Communications Jan 2016 - May 2016Calgary, Alberta, CaShort term consulting contract to produce a framework and strategy for building technology road maps for Technology Operations and Support team within Shaw.
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Director, It Infrastructure & OperationsTrican Well Service Ltd. Jul 2014 - Oct 2015Calgary, Ab, CaGlobal responsibility for the operation, design and build of infrastructure technologies, services and solutions according to defined technology standards. This position provides leadership to the following teams: - Infrastructure Services - Network - Security - Help Desk - Desk Side Support - Field Software Support - Service Management (ITIL) - Unified Communications & Collaboration -
Manager - It OperationsEnmax Jul 2013 - Jun 2014Calgary, Alberta, CaWorking within the Information Technology Enterprise Services department - I provide leadership to the following teams: - Wintel; - Unix & Storage; - Network & Security; - DBA; - Light Innovations (Agile Application Development group) -
Manager, Business Technology DevelopmentEnmax Nov 2010 - Jul 2013Calgary, Alberta, CaCustomer and deliver focused leadership to a team of four functional areas within IT: - Business Analysis; - Process Analysis; - Quality Assurance & Testing; - Quick Wins (Agile Application Development group).
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Manager - Business Process ManagementEnmax Jan 2009 - Nov 2010Calgary, Alberta, CaRecruited to lead new business unit based on strength of HR background and Six Sigma Lean expertise in process improvement. Led creation of a Centre of Excellence for Business Process Management and common framework for the efficient transformation of business processes.Fostered a process ownership culture within many business units by championing the importance of process design during requirements gathering phase of project management. Sharpened process improvement skills across company by producing training workshops.
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Manager - Learning & Organizational DevelopmentFt Services Jul 2006 - Jan 2009Advanced corporate goals by leading training and organizational development function with three Learning Coordinators and $1.5 million budget. Contributed to $1 million payout for company by project managing annual maintenance six-week shutdown involving 2,000 employees, achieving 100% compliance and 200% on KPI. -
Training Specialist – National Client Support CenterTelus 2005 - 2006Vancouver, British Columbia, CaProvided formal refresher training for employee groups on various subjects including ABT reduction, escalation guidelines, call centre system operations; followed-up with staff individually. Created new training manuals for Enhanced Services, National Repair Answer Quick Reference Guides and Global Outage Procedures. -
Business ArchitectTelus 2004 - 2005Vancouver, British Columbia, CaGenerated $3 million in annual savings as a result of a lean process improvement initiative to reduce installation time for fiber & outside plant technologies. Partnered with back office teams to re-engineer billing processes and technology stack. Partnered with HR & Talent Management to implement new HRIS/HCM technology internal to TELUS.
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Team Lead – Customer Care SupportTelus 2004 - 2004Vancouver, British Columbia, CaServed as Tier 2 on-call Escalation Manager; supported a team of 100 front Analysts within the National Services Support Centre and provided technical customer service; answered questions and resolved issues.
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ConsultantMetafore 2003 - 2004Toronto, Ontario, CaApplication Development (C/C++, Java, HTML, VB)
Bruce Johnson Skills
Bruce Johnson Education Details
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University Of CalgaryComputer Science -
ItilItil Foundation; Soa (Service Strategy & Service Design)
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Mcmaster UniversityConsulting Skills
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Franklincovey Canada7 Habits For Highly Effective People
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EzsigmaLean Improvement
Frequently Asked Questions about Bruce Johnson
What company does Bruce Johnson work for?
Bruce Johnson works for Westjet
What is Bruce Johnson's role at the current company?
Bruce Johnson's current role is Vice President, Enterprise Technology.
What is Bruce Johnson's email address?
Bruce Johnson's email address is bw****@****max.com
What is Bruce Johnson's direct phone number?
Bruce Johnson's direct phone number is +140351*****
What schools did Bruce Johnson attend?
Bruce Johnson attended University Of Calgary, Itil, Mcmaster University, Franklincovey Canada, Ezsigma.
What are some of Bruce Johnson's interests?
Bruce Johnson has interest in Photography, Children.
What skills is Bruce Johnson known for?
Bruce Johnson has skills like Business Analysis, Team Leadership, Change Management, Project Management, Business Process Improvement, Leadership, Management, Process Improvement, Cloud Computing, Itil, Strategic Planning, Business Intelligence.
Who are Bruce Johnson's colleagues?
Bruce Johnson's colleagues are Janine Tyler, Jason Hodgins, Henry Stoll, Darshil Makwana, Kayla Grona, Krista Hyatt, Navneet Bhatia.
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