Bruce Johnson Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Ca

Calgary, Alberta, Ca

Calgary, Alberta, Ca

Leadership of the following teams: - Service Management (ServiceNow) - Automation (UiPath, Resolve) - Event Management (Splunk, SCOM, AppDynamics) - Human Capital Management Technologies (DLGL/VIP, Oracle)

Calgary, Alberta, Ca

Leadership of the following teams: - ERP - HCM - Contact Centre Technologies - Service Desk - Desktop Support - Legacy Billing - Modern Workplace Technology (communication / collaboration technology stack)

Calgary, Alberta, Ca

Reporting directly to the CIO, responsibilities include providing leadership and guidance to the following teams: - Infrastructure and Operations - Cloud Architecture - Network and Security - Service Management - Service Desk and Help Desk

Calgary, Alberta, Ca

Short term consulting contract to produce a framework and strategy for building technology road maps for Technology Operations and Support team within Shaw.

Calgary, Ab, Ca

Global responsibility for the operation, design and build of infrastructure technologies, services and solutions according to defined technology standards. This position provides leadership to the following teams: - Infrastructure Services - Network - Security - Help Desk - Desk Side Support - Field Software Support - Service Management (ITIL) - Unified Communications & Collaboration

Calgary, Alberta, Ca

Working within the Information Technology Enterprise Services department - I provide leadership to the following teams: - Wintel; - Unix & Storage; - Network & Security; - DBA; - Light Innovations (Agile Application Development group)

Calgary, Alberta, Ca

Customer and deliver focused leadership to a team of four functional areas within IT: - Business Analysis; - Process Analysis; - Quality Assurance & Testing; - Quick Wins (Agile Application Development group).

Calgary, Alberta, Ca

Recruited to lead new business unit based on strength of HR background and Six Sigma Lean expertise in process improvement. Led creation of a Centre of Excellence for Business Process Management and common framework for the efficient transformation of business processes.Fostered a process ownership culture within many business units by championing the importance of process design during requirements gathering phase of project management. Sharpened process improvement skills across company by producing training workshops.

Advanced corporate goals by leading training and organizational development function with three Learning Coordinators and $1.5 million budget. Contributed to $1 million payout for company by project managing annual maintenance six-week shutdown involving 2,000 employees, achieving 100% compliance and 200% on KPI.

Vancouver, British Columbia, Ca

Provided formal refresher training for employee groups on various subjects including ABT reduction, escalation guidelines, call centre system operations; followed-up with staff individually. Created new training manuals for Enhanced Services, National Repair Answer Quick Reference Guides and Global Outage Procedures.

Vancouver, British Columbia, Ca

Generated $3 million in annual savings as a result of a lean process improvement initiative to reduce installation time for fiber & outside plant technologies. Partnered with back office teams to re-engineer billing processes and technology stack. Partnered with HR & Talent Management to implement new HRIS/HCM technology internal to TELUS.

Vancouver, British Columbia, Ca

Served as Tier 2 on-call Escalation Manager; supported a team of 100 front Analysts within the National Services Support Centre and provided technical customer service; answered questions and resolved issues.

Toronto, Ontario, Ca

Application Development (C/C++, Java, HTML, VB)

B. Sc, Computer Science

Certificate, Itil Foundation; Soa (Service Strategy & Service Design)

Associates Certificate, Consulting Skills

Certified Facilitator, 7 Habits For Highly Effective People

Six Sigma Green Belt, Black Belt Sponsor, Lean Improvement