 Analyzes, tests, and supports systems remotely for enterprise clients, ensuring efficient performance and troubleshooting diagnostic issues. Develops and documents Python scripts to automate and streamline system maintenance processes. Assists with SDWAN project management for seamlessly migrating 100’s of customer devices between directors. Drives customer satisfaction and retention by fostering strong relationships through excellent communication and delivering measurable business outcomes. Acts as team lead with functions such as manager on duty line for escalations, reports and delegating tasks.  Trains and coaches new associates directly and by creating procedural documentation.

 Helped businesses from small to enterprise level grow with MSP support for their projects. Worked to grow department and provide mentoring and training for fellow associates.

Same as above but as a contractor.

 Utilized Solarwinds SNMP alerts for proactive monitoring and issue resolution, collaborating with teams for timely solutions. Administered remote management of Windows Servers, performing configurations and ensuring readiness for software installation. Prepared and tested Windows Server 2004/2008/2012 machines for NICE software installation. Updated and managed customer records, executed queries for data retrieval, and maintained data accuracy and integrity in SQL and Salesforce databases.Prepared Windows Server 2004/2008/2012 machines for NICE VoIP software installation.Department had to move out of country, so sought new opportunities.