As a dedicated manager, I bring expertise in building, developing, and leading top-performing teams in high-volume, customer-facing environments. Throughout my career, I have driven operational excellence by streamlining systems, transforming inefficient processes, and delivering innovative solutions to solve pressing challenges. My strengths including building trust, increasing employee engagement, and developing top talent, with 14 associates at CarMax being promoted into senior management and corporate positions. Furthermore, I excel at developing scalable processes and systems to support rapid business growth as CarMax grew from 2 stores to 220 during my tenure. Select highlights from my career include:✓Achieved a 90% associate retention rate by building, developing, and managing teams of up to 25 associates ✓Developed a standard operating procedure and checklist for previewing automobiles prior to purchasing.✓Transformed underperforming teams by developing talent, restructuring processes, and elevating performance.✓Increased wholesale profits 15% YoY by analyzing and tracking reports, trends, and weekly wholesale performance.