Bruce Maddison Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

- Manage ongoing projects, deliver robust system solutions, includingimplementation and migration work with ongoing training remotely and on-site. - Lead PI System health checks, evaluation and improvement of client configurations with advanced troubleshooting techniques.

Sydney, New South Wales, Australia

Enablement Service Activities - PI System Health Checks, evaluating the existing infrastructure and configuration of customers' PI Systems, and providing recommendations for improving the configuration and architecture. - Installs, migrations, upgrades, and restores which require effective communication with customers to discern their intended outcomes, evaluating potential deployment alternatives, devising a comprehensive project workflow, and executing the implementation strategy.Facilitating and delivering public training courses, workshops, and PI World Labs - Delivered many PI System Administration, Asset Framework, and Visualisation public training courses - Delivered Esri and PI System Monitoring Workshops - Delivered PI World Labs in the 2021 Virtual PI WorldFrontline support - Advanced troubleshooting of all PI System products including the PI Data Archive, Asset Framework, Asset Analytics, as well as numerous other products. - Optimising the customers PI System configuration and architecture. - Assessing a customers use case and providing them with valuable suggestions to achieve the desired outcomes with PI System software.Internal Engagements - Conducting interviews with potential new hires and mentoring these new hires during their onboarding and development in the role. - Member of the Global Communications Ambassadors program representing the Sydney office. (This program focusses on ensuring local voices are heard.)Notable Awards - AVEVA CEO Award – August 2022 Recipients of the AVEVA CEO Award are recognised for their unwavering dedication to excellence, passion for innovation, and commitment to delivering outstanding results that benefit both the company and its customers. - Rising Star Award – December 2019 Recipients of the Rising Star Award are recognised for achieving the best performance globally in the first year of their role.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Townsville, Australia

The Glencore service desk is the first point of contact for users throughout the Glencore network.The Service Desk Role provided experience completing network administration tasks in multiple tools:• Active Directory• Microsoft Exchange Server• Microsoft Lync • Microsoft Server (multiple years)• CISCO Email Managment• Horizon VMware Management• App Volumes• RSA Management• Checkpoint• Remote Desktop/Viewer/Assistant• Nexthink• Other Business ApplicationsService Desk Support duties:• The creation of incidents in Glencore's service desk tool• Answering phones and email requests• Address and resolve incidents and requests, log all incidents and escalate where required• Follow up on outstanding incidents and requests and ensure timely resolution• Monitor the IS&T Service Desk tool to ensure incidents are assigned to technicians• Maintain customer documentation ensuring changes are recorded• Prepare Change Advisory Board (CAB) meeting agendas and chair CAB meetings• Compliance with Audit requirements• Assist with Roster Management of casual staff rostersIS&T Asset Management duties:• Manage and maintain Asset Management mailbox and SCSM queue• Quoting and purchasing of all new IS&T assets requested by the business, this includes computers, printers, spare parts & accessories• Respond to any customer queries regarding purchasing options, quoting, giving advice on what models would best suit their needs• Maintaining and updating the purchase catalogue that is advertised to the business• Key contact for any escalations regarding IS&T Asset Purchasing• Manage all software purchasing and licensing that is outside of the standard operating environment (SOE)• Work with software owners to keep their software maintenance agreements up to date

Townsville, Australia

Management of a team of 20 staff both casual and full-time.

Townsville, Australia

The Glencore service desk is the first point of contact for users throughout the Glencore network.The Service Desk Role provided experience completing network administration tasks in multiple tools:• Active Directory• Microsoft Exchange Server• Microsoft Lync • Microsoft Server (multiple years)• CISCO Email Managment• Horizon VMware Management• App Volumes• RSA Management• Checkpoint• Remote Desktop/Viewer/Assistant• Nexthink• Other Business ApplicationsService Desk Support duties:• The creation of incidents in Glencore's service desk tool• Answering phones and email requests• Address and resolve incidents and requests, log all incidents and escalate where required• Follow up on outstanding incidents and requests and ensure timely resolution• Monitor the IS&T Service Desk tool to ensure incidents are assigned to technicians• Maintain customer documentation ensuring changes are recorded• Prepare Change Advisory Board (CAB) meeting agendas and chair CAB meetings• Compliance with Audit requirements• Assist with Roster Management of casual staff rosters

Townsville, Australia

Ayr Queensland

Seeding, Moving Trays, General Maintenance

Bachelor'S Degree, Information Technology

Activities and Societies: John Flynn Rugby Team (2015), Colleges Rugby Team (2015)

Year 12, Op 7

Activities and Societies: Rugby Sevens, Rugby League