Senior Trainer/Facilitator
Jana Associates
Overall responsible for the designing and delivering of skills training through customized workshops.Facilitated customized profession skills based workshops for supervisors, managers, hourly employees, sales teams, customer service personnel, and office administrators. Workshops resulted in companies being able to empower their employees which increased productivity as well as fostered a participatory, positive work culture.Areas of emphasis on: Leadership, Customer Service… Show more Overall responsible for the designing and delivering of skills training through customized workshops.Facilitated customized profession skills based workshops for supervisors, managers, hourly employees, sales teams, customer service personnel, and office administrators. Workshops resulted in companies being able to empower their employees which increased productivity as well as fostered a participatory, positive work culture.Areas of emphasis on: Leadership, Customer Service, Teamwork, Lean Management, and Sales.Delivered customized training for both Burlington County College, NJ and Camden County College,NJ workforce development departments.Achieve Global & Vital Learning Certified Show less