Bruce Yim Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Investigated suspicious transactions to identify potential fraud and assess risk, including reviewing ISO response codes and transaction patterns.
• Filed detailed reports of fraudulent activities for the risk team and collaborated on follow-ups.
• Educated merchants on fraud prevention methods and best practices to mitigate risks.
• Conducted security checks to verify merchants’ identities and comply with data protection protocols.
• Managed sensitive merchant data, including bank account details, sales volume, and transaction history, adhering strictly to confidentiality policies.
• Evaluated supporting documents (e.g., invoices, receipts) to differentiate between authentic and falsified records in chargeback cases.

Hong Kong SAR

• Conducted detailed investigations to verify the credibility and reliability of collected news by analyzing its sources, logic, and supporting data.
• Utilized specialized software to generate and analyze daily reports for decision-making.
• Maintained objectivity by reviewing facts and data without bias to ensure trustworthy outcomes.
• Demonstrated excellent attention to detail and analytical skills in evaluating large datasets for patterns.
• Analyze and Integrate data with Google Analytics and Power BI
• Leverage industry practices to develop, test and deploy responsive web pages

Hong Kong SAR

• Troubleshooting for an average of 50 daily inbound calls
• News data collection and analysis
• Verify news sources and integrate data
• Arrange TV programme work assignments

Hong Kong SAR

• Shot and edited creative videos and documentaries

Computer Programming

Highlighted course: Algorithms and Problem Solving, Web Programming and Design, Database Programming, Operating Systems, Object-Oriented.

Bachelor Of Journalism And Communication, Corporate Communication

Highlighted course: Social Media Editing, Corporate Communication Writing, Online Journalism and New Media, Crisis and Issues Management