Bruce Yim Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

• Investigated suspicious transactions to identify potential fraud and assess risk, including reviewing ISO response codes and transaction patterns.• Filed detailed reports of fraudulent activities for the risk team and collaborated on follow-ups.• Educated merchants on fraud prevention methods and best practices to mitigate risks.• Conducted security checks to verify merchants’ identities and comply with data protection protocols.• Managed sensitive merchant data, including bank account details, sales volume, and transaction history, adhering strictly to confidentiality policies.• Evaluated supporting documents (e.g., invoices, receipts) to differentiate between authentic and falsified records in chargeback cases.• Verified gift card statuses provided by merchants or customers, identifying inactive cards or investigating suspicious transaction histories.• Assisted merchants with general deposit and transaction inquiries, providing detailed explanations and resolutions for issues related to payment processing.

Hong Kong Sar

• Conducted detailed investigations to verify the credibility and reliability of collected news by analyzing its sources, logic, and supporting data.• Utilized specialized software to generate and analyze daily reports for decision-making.• Maintained objectivity by reviewing facts and data without bias to ensure trustworthy outcomes.• Demonstrated excellent attention to detail and analytical skills in evaluating large datasets for patterns.• Analyze and Integrate data with Google Analytics and Power BI• Leverage industry practices to develop, test and deploy responsive web pages• Analyze business requirements to generate technical specifications for the web• Optimize website for speed, scalability, and cross-browser compatibility• Conduct regular code reviews for maintainability• Utilize advanced HTML/CSS/Javascript techniques to solve design challenges• Use APSIS One for marketing automation including sending customized email to over 10000 subscribers and analyzing audience trends• Increase of 8% of subscribers • Create and design trilingual social media posts and press release• SEO keywords and content writing• Troubleshooting technical issues for clients through phone and email• Maintain relationship with media and partners by holding online events

Hong Kong Sar

• Troubleshooting for an average of 50 daily inbound calls• News data collection and analysis• Verify news sources and integrate data• Arrange TV programme work assignments

Hong Kong Sar

• Shot and edited creative videos and documentaries

Computer Programming

Highlighted course: Algorithms and Problem Solving, Web Programming and Design, Database Programming, Operating Systems, Object-Oriented.

Bachelor Of Journalism And Communication, Corporate Communication

Highlighted course: Social Media Editing, Corporate Communication Writing, Online Journalism and New Media, Crisis and Issues Management