Robert B. Email and Phone Number

Health Tech | Data hub to access and analyze wearable data | Scale-up 🚀▪ responsible for use case analyses, customer onboarding, technical support, account & project management▪ successful market launch and establishment of a variety of digital health services for big healthcare players (health insurance, pharma, DiGA, telemedicine provider, …) with 500k+ users worldwide▪ achieved an average CSAT (Customer Satisfaction Score) of 80%▪ achieved an NPS (Net Promoter Score) of 33

▪Professionalization of sales structures through the implementation of the CRM software Pipedrive and build on workflows▪Successful customer generation through targeted product presentation and explanation of complex technical relationships▪Shortening the sales cycle from an average of 103 to 40 days

▪Design and development of test protocols▪Perform functional, system, and regression testing▪Documentation of product development via Atlassian Confluence & JIRA

▪Acquisition of participants for UX test series by creating marketing materials and activation via social media campaigns▪Optimization of product features and app by independently conceiving and implementing UX test series to evaluate user satisfaction, usability, and engagement▪Project coordination and reporting to cooperation partners

Hospital | Telemedicine | Quality Management & Market Research▪Documentation, evaluation and design of optimized processes▪Collaboration in the preparation of ISO certification▪Preparation of market analysis and identification of potential new disease management programs

Health Insurance | Marketing & Customer Support▪Collaborate in developing strategies to acquire and retain members (both print and digital)▪Organization and execution of marketing events (e.g. as part of the annual VW membership meeting)▪Written, telephone and face-to-face advice to employers/ insured persons