Bruk Adane Email & Phone Number

Cambridge, Ma, Us

Waltham, Massachusetts, United States

- Managed over hundreds of customer support cases involving in-depth analysis of data and customer descriptions of symptoms while weighing customer satisfaction, capability, and willingness to work with Technical Support- Provided feedback to technical writers in improving documentation by updating information and refining documents for easier customer comprehension- Contributed to processes and tool development to work efficiently at scale. Efforts include improvements to customer… Show more - Managed over hundreds of customer support cases involving in-depth analysis of data and customer descriptions of symptoms while weighing customer satisfaction, capability, and willingness to work with Technical Support- Provided feedback to technical writers in improving documentation by updating information and refining documents for easier customer comprehension- Contributed to processes and tool development to work efficiently at scale. Efforts include improvements to customer communication tools, formulations of initial customer outreach, and onboarding of new customers to Support channels Show less

Waltham, Massachusetts, United States

- Field support chat, email, and/or other communication from customers- Consult with customers to determine procedures for identifying and fixing problems- Apply knowledge of robot user interface and technical documentation- Guide users through diagnostic processes, which may include use of diagnostic tools and written instructions- Collaborate with Support Engineers to provide troubleshooting data- Maintain knowledge of technology innovations- Perform other related… Show more - Field support chat, email, and/or other communication from customers- Consult with customers to determine procedures for identifying and fixing problems- Apply knowledge of robot user interface and technical documentation- Guide users through diagnostic processes, which may include use of diagnostic tools and written instructions- Collaborate with Support Engineers to provide troubleshooting data- Maintain knowledge of technology innovations- Perform other related duties as assigned Show less

Las Vegas, Nevada, United States

- Guide trainees in Zoox's systems and workflows- Instruct personalized training for new hires to expedite onboarding- Keep pace with updates to policy, software, and workflow to pass down changes to Ops team- Guide new instructors by teaching SOP's and sharing knowledge acquired on the job - Lead office hours for trainees to review and align operational guidelines- Proctor examinations as well as administer and evaluate practicals

Las Vegas, Nevada, United States

- Operate software for data collection of autonomous vehicles- Provide written and oral feedback to engineering teams and troubleshoot technical issues- Handle highly dynamic situations by identifying priorities and effectively communicating- Support fleet operations by assisting with documentation and metrics- Provide logistical support for the movement and storage of vehicles and equipment

Las Vegas, Nevada, United States

- Prepare vehicles, paperwork, and customer for delivery- Facilitate customer-focused delivery process, educating new owners about Tesla’s product offering- Conduct direct deliveries from Delivery Centers to client homes- Provide feedback and recommendations on communication efforts based on direct experiences with clients- Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment- Perform additional… Show more - Prepare vehicles, paperwork, and customer for delivery- Facilitate customer-focused delivery process, educating new owners about Tesla’s product offering- Conduct direct deliveries from Delivery Centers to client homes- Provide feedback and recommendations on communication efforts based on direct experiences with clients- Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment- Perform additional responsibilities as assigned to meet business needs including Sales and Delivery Show less

Las Vegas, Nevada Area

• Completes assigned gaming which includes reconciling, analyzing, recording, and reviewing documents for proper completion. • Ensure accurate reporting and demonstrate job ownership for all items completed • Effectively handle routine tasks, while responding appropriately to additional requests and special projects as assigned • Develop and maintain excellent relationships with audit teams, operations, and property management • Actively participate in special project… Show more • Completes assigned gaming which includes reconciling, analyzing, recording, and reviewing documents for proper completion. • Ensure accurate reporting and demonstrate job ownership for all items completed • Effectively handle routine tasks, while responding appropriately to additional requests and special projects as assigned • Develop and maintain excellent relationships with audit teams, operations, and property management • Actively participate in special project assignments and team building Show less

Las Vegas, Nevada Area

Economic and Urban Development Department• Studied how the department creates, coordinates and encourages new development and redevelopment throughout the city of Las Vegas. • Learned about day-to-day operations, economic development, job creation and long-term strategic goals.• Created a report on improvements to the department’s data portal• Consulted with a State Economic Development Adviser and Economic Analysts

Las Vegas, Nevada Area

Organizational Development Department• Setup and tear down of equipment and materials for training workshops• Performed general office duties as assigned by department management• Entered tuition reimbursement information into database• Documented, filed, and distributed training materials to attendees and trainers• Identified and distributed invitations and certificates• Updated master training calendar/logs• Aided Trainers and Analysts in training workshops and… Show more Organizational Development Department• Setup and tear down of equipment and materials for training workshops• Performed general office duties as assigned by department management• Entered tuition reimbursement information into database• Documented, filed, and distributed training materials to attendees and trainers• Identified and distributed invitations and certificates• Updated master training calendar/logs• Aided Trainers and Analysts in training workshops and with department tasks• Analyzed manager workshops and assisted in improvements Show less

Bachelor Of Arts - Ba, Economics Major, International Studies Minor

Activities and Societies: McNair Exploratory Program, The Boston College Economics Association, BCEA Analyst Program, African Student.

Advanced Honors Diploma, Academy Of Math, Science, And Applied Technology

Activities and Societies: Speech and Debate (Original Oratory Captain), Stock Investment Club (Vice President), DECA (Vice President).