Stone is a payment acquirer built with technology, human talent and one purpose: change the Brazilian entrepreneur's life. I work in the customer relationship department to develop and provide all the tools our team needs to surprise and solve our client's problems. We have developed an on-boarding training that is mandatory for everyone who works in the department: it provides training classes of all features, processes and culture we require to surprise and delight our clients.Besides the… Show more Stone is a payment acquirer built with technology, human talent and one purpose: change the Brazilian entrepreneur's life. I work in the customer relationship department to develop and provide all the tools our team needs to surprise and solve our client's problems. We have developed an on-boarding training that is mandatory for everyone who works in the department: it provides training classes of all features, processes and culture we require to surprise and delight our clients.Besides the initial training we monitor the performance of the team to give them recycling training in order to promote improvements and to teach new workflows and tools. Show less

Glio.com is a brazilian marketplace focused on perfumes and cosmetics. The company is dedicated to solve e-commerce problems with technology and automation. We aim to offer the best prices to our customers with a high quality customer support. Glio is the first latin-american startup accelerated by YCombinator.Responsible for:Customer and seller support;Acquiring new supplier leads to the platform;New suppliers onboarding;Affiliates program (convert bloggers and… Show more Glio.com is a brazilian marketplace focused on perfumes and cosmetics. The company is dedicated to solve e-commerce problems with technology and automation. We aim to offer the best prices to our customers with a high quality customer support. Glio is the first latin-american startup accelerated by YCombinator.Responsible for:Customer and seller support;Acquiring new supplier leads to the platform;New suppliers onboarding;Affiliates program (convert bloggers and youtubers into Glio's advisors);Sales approval;Including new product listings on the platform; Show less

• Responsible for all management decisions (from hiring employees, give training to them in order to guarantee the quality of services provided to the guests.• Contact with suppliers, laundry service.• Responsible for all the marketing strategies of the hostel (Inbound Marketing, SEO, CRM)• Finance health of the company, audit of the incomes, negotiation of rates and taxes.• Market analysis to check how the market of hostels is evolving in Rio, what were our customer needs and… Show more • Responsible for all management decisions (from hiring employees, give training to them in order to guarantee the quality of services provided to the guests.• Contact with suppliers, laundry service.• Responsible for all the marketing strategies of the hostel (Inbound Marketing, SEO, CRM)• Finance health of the company, audit of the incomes, negotiation of rates and taxes.• Market analysis to check how the market of hostels is evolving in Rio, what were our customer needs and expectations. Show less

- Responsible for activating marketing strategies in the point of sales, such as drugstores, supermarkets, ...-Develop PDV displays, furnishings, banners, and many others-Contact with marketing agencies, to approve their work and to request the company requirements-Negotiation with the drugstores and supermarkets to receive and install our furnitures-Campaign budget control, how much we could spend to activate a product in the market

- Project Portfolio Management : Executive approval collection , direct contact with the project portfolio support team ( PSO ) - Assistance to Business Partners and project leaders in any questions and fill templates adopted by the company .-Participation in meetings with the Canadian team ( PAB ) Project Advisory Board .-Preparation and support in validating milestones dates related to the strategic initiatives of the company ( IMO) .-Analysis of the project portfolio health (… Show more - Project Portfolio Management : Executive approval collection , direct contact with the project portfolio support team ( PSO ) - Assistance to Business Partners and project leaders in any questions and fill templates adopted by the company .-Participation in meetings with the Canadian team ( PAB ) Project Advisory Board .-Preparation and support in validating milestones dates related to the strategic initiatives of the company ( IMO) .-Analysis of the project portfolio health ( Health Report Portfolio , Portfolio Workbook ) . Show less

- Regular procedures of front office (check-in and check-out).- Concierge Services (booking tours, reserving restaurants, indicating events and touristic attractions).-Use of the CMnet system.- Account control: notes to be billed and their payments .-Customer service in any doubts or requirements they might have