- Directed and coordinated all school operations, including recruitment, admissions, student services, marketing, facilities maintenance, regulatory compliance, and staff management, leading to a 200+ student enrollment and 60+ re-enrollment increase over a two-year period.- Played a key role in preparing the school for ACCET and CEA accreditation, ensuring compliance with all regulatory standards and contributing to the institution’s enhanced credibility and ability to attract new students.- Led the transition from in-person classes to an online format during the COVID-19 pandemic, maintaining student engagement and operational continuity, resulting in 95% of students continuing their studies without interruption.

- Analyzed and identified sensitive content in videos shared on the Facebook platform, ensuring compliance with VOD standards and reducing policy violations by 80%.- Spearheaded the drafting and development of the Video on Demand (VOD) content moderation policies and procedures from scratch, as part of the first team hired for this project, establishing foundational guidelines for video content review.- Applied critical thinking and precision to effectively review graphic content, maintaining a 99% accuracy rate in content classification.- Collaborated with cross-functional teams to refine and align policies with Facebook's evolving standards, which contributed to a 60% reduction in escalated inquiries.

- Developed and executed high-impact Facebook and Instagram advertising campaigns for both B2B and B2C clients, resulting in a more than 75% increase in lead generation and improved brand visibility across key Latin American markets.- Conducted data analysis and marketing performance reviews to optimize campaign strategies, leading to a 60% improvement in ad performance and cost-efficiency.- Led and delivered in-person marketing expertise during the “Impulsione seu negocio/Impulsa tu empresa” workshops, successfully supporting business growth for over 200 local entrepreneurs across 6+ cities in Latin America, enhancing their marketing strategies and driving measurable business outcomes.- Earned recognition and become part of SME Team for advanced knowledge in Policy, Platform, Ads Inquiries, and Billing, improving users satisfaction and team performance.- Created educational content for the Knowledge Base, an internal resource hub, which enhanced employee productivity by 90%.

- Improved customer satisfaction by delivering tailored support to Latin American customers of LATAM Airlines/Multiplus, leveraging in-depth knowledge of Amadeus and Siebel systems.- Enhanced team performance and morale by implementing innovative ideas, contributing to a 15% reduction in average response time through effective collaboration and leadership.- Increased customer retention by educating 1,000+ customers on products and services, ensuring clarity and building trust with the brand.