With 5 years of experience in management and sales B2B and B2C, I am a versatile and result-driven professional, specialized in boosting customer success and maximizing revenue. Acting as a Customer Success Manager at Safeleads, I contributed to:- Process optimization by developing an implementation playbook that reduced the number of meetings from 7 to 3; and- Transition to the Growth (PLG) model by building the knowledge base and improving training.As the Head of E-commerce at Sou Energy, I was responsible for a steady and constant revenue growth, achieving a turnover of 100 million in December 2021. I hired and led multidisciplinary teams, ensuring the attainment of annual goals and an internal satisfaction rate of 90%.In the commercial area, I led teams as a Sales Manager, spearheading a cultural overhaul within the sales team and developing effective processes, resulting in a 250% increase in monthly revenue. Additionally, I demonstrated excellence in churn containment and maintenance of recurring purchases as an Account Executive at E-commerce Sou Energy.I am always seeking challenges that allow me to apply my experience in customer success strategies, sales management, and business development to drive company growth and customer satisfaction.
