Jennifer R Bruner Email & Phone Number

Oklahoma City, Ok, Us

New York, United States

New York, Ny

➤ Collaborating with senior leadership to develop and implement business and clinical strategy and growth opportunities.➤ Applying extensive background in behavioral health service delivery, program implementation, and care provision.➤ Partnering with project managers to translate and implement interventions and research and create clinical requirements.➤ Communicating the clinical product requirements necessary to support client launches and new referral capabilities.➤ Running analyses and providing support in the development of new products, programs, and channels to access care.➤ Working closely with the solutions and account management team, the product/design team, and the marketing team.➤ Serving as the clinical program subject matter expert to deliver recommendations, requirements, and design feedback.➤ Identifying and helping to deliver necessary modifications in program or product experience to support new populations.➤ Reporting project and metric updates and co-presenting to leadership to support ongoing decision-making and solutions.➤ Creating a cohesive referral platform that meets external and internal requirements for providers and payer partners.➤ Working collaboratively with product and design team to build new capabilities and experiences in onboarding products.➤ Promoting adoption of new products and capabilities and supporting training with clinical and coaching services teams.➤ Liaising with the Enterprise Growth team to identify, scope, and define referral partner implementation requirements.➤ Helping design product enhancements and capabilities required to support providers with new referrer capabilities.➤ Utilizing metrics to inform quality improvement initiatives resulting in improved quality outcomes and client satisfaction.

New York, Ny

➤ Liaised with product, client, and clinical operations teams to support product integrations for new health plans.➤ Identified and contributed to enhancements of the current product suite with a focus on new technological solutions.➤ Supported teams to develop and maintain clinical workflow to ensure fidelity, compliance, usability, and scalability.➤ Served as a clinical service delivery and program design SME to support multiple product and solutions teams.➤ Supported development of new platform and care delivery products for the delivery of quality behavioral health care.➤ Ensured that clinical content reflected clinical best practices and that all treatment components were evidence-based.➤ Planned user testing strategy and ensured formal research results were incorporated into product development lifecycle.➤ Kept current on external research and innovation in the behavioral health space and applicable competitive landscapes.

New York, Ny

➤ Worked with the product team to improve the user experience and confirmed that builds met user specifications.➤ Maintained treatment protocols while supporting the research and development of new clinical product capabilities.➤ Supported the adoption and implementation of clinical programs and products with the Clinical Services team.➤ Oversaw and promoted the maintenance of clinical product in line with compliance and regulatory requirements.➤ Worked collaboratively with the product team to develop the structure of clinical care plans and clinical workflows.➤ Contributed to the development of pilot and proof of concept clinical protocols including clinical product workflows.➤ Served as the clinical expert across programs to ensure consistency in the human delivery of clinical programs.➤ Supported or directed internal research efforts including pilot studies, quality assurance initiatives, and user testing.➤ Provided training and delivered presentations for partners and health plans to support the Enterprise Growth Team.➤ Contributed to enhancements of the current product suite and to the writing of clinical content for current program suite.

New York, Ny

➤ Managed team of therapists and coaches including oversight of service delivery, quality service, and compliance.➤ Assisted product team around product use, clinical processes, and platform maintenance to drive quality outcomes.➤ Partnered with the data team to develop clinical dashboard as a primary management tool for clinical supervisors.➤ Coached the team and provided additional support to coaches/therapists to enable them to deliver high quality care.➤ Provided high-quality therapeutic service with maximum caseload utilizing advanced training in CBT and Mindfulness.➤ Encouraged a positive, nurturing culture for the therapy team while also overseeing participant safety and satisfaction.➤ Aided clinical department with various improvement initiatives as an active member of the Provider Advisory Council.➤ Provided quality oversight to a team of 17 therapists and ensured that utilization rates of therapists were at target levels.

➤ Therapist – AbleTo, New York, NY – 9/2013 to 8/2018 ➤ Consultant/Director of Operations – Southwest Foster Care, Oklahoma City, OK – 3/2013 to 12/2013➤ Director of Operations – Children's Recovery Center, Norman, OK – 8/2012 to 2/2013➤ Director of Children's Clinical Services – Children's Recovery Center, Norman, OK –10/2009 to 8/2012➤ Sr. Integrated Dual Diagnostic Counselor/Therapist – Children's Recovery Center, Norman, OK –12/2006 to 10/2009➤ Sr. Triage Specialist/Admission Therapist – Children's Recovery Center, Norman, OK – 8/2004 to 12/2006

Master Of Science - Ms, Social Work

Bachelor Of Science (Bs), Social Work