- Analyze and qualify customer issues about th system through phone calls and emails;- Resolve customer tickets according to our internal procedures and tools;- Escalate complex requests to our maintenance team and monitor incidents that require higher specialization;- Communicate progress and resolution to the customer;- Educate customers about the product for better understanding ease of use, and accessibility of the platform.

Operational franchise partner responsible for the first steps of the business: Infrasctructure, hiring and training of new employees (Sales people, call center, administration and pedagogy). We opened the school in august and made a profit from the first month, reaching more than 500 students in August 2023.

Contact with active and innactive clients for improved retention. Welcome calls for new clients. Individual and group parent meetings. Team-building exercises and overall management.

Contact with active and innactive clients for improved retention. Welcome calls for new clients. Individual and group parent meetings. Team-building exercises and overall management.

Ministring classes to students from 11 to 18 years old. Lesson planing, individual and group parents meetings and phone calls for clients retention.

Video edition / production and mograph creation mainly with Adobe Premiere and After Effects, also participated on the creative processes and worked with 3d videos for specific clients.

Layouts for websites, visual identity and logos creation, mainly adobe softwares. I developed many websites in wordpress, as well as html, css and javascript. Also automated simple daily tasks when I started to get used to javascript in direct assistance to my boss.