Bruno D Souza Email and Phone Number
As the Chief Operating Officer of Burjeel Holdings, I oversee the operations of six hospitals and 14 clinics across Dubai and Northern Emirates, delivering high-quality and patient-centric healthcare services. I have an MBA in Business in Emerging Markets and a PG Diploma in Hospital Administration, and I bring 30 years of solid experience in the Middle East and India healthcare market.My core competencies include hospital operations, mergers and acquisitions, business development, process improvement, and partnership agreements. I have successfully set up and stabilized new hospitals, clinics, and departments, achieving operational efficiency, financial sustainability, and customer satisfaction. I have also led and executed multiple projects involving innovation, automation, digital transformation, and green initiatives. I am passionate about enhancing the healthcare sector in the region and creating value for the stakeholders.
Burjeel Holdings
View- Website:
- burjeelholdings.com
- Employees:
- 1894
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Chief Operating Officer - Dubai And Northern EmiratesBurjeel HoldingsDubai, Ae
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Chief Operating Officer - Dubai & Northern EmiratesBurjeel Holdings Oct 2022 - PresentUnited Arab Emirates
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Chief Operating Officer,Aster Hospital Al Qusais & MuhaisnahAster Hospitals Uae Apr 2018 - Oct 2022Al QusaisResponsible for recruitment of all leadership positions, Specialties,Residents, Emergency physicians.Finalizing of the entire Capital , operational expenditure and Service level agreements.Set up of processes - front office , back office, logistics , Ambulance , Biomedical , Engineering.Marketing, Business development, Human resource, Revenue cycle management.Established the start up achieving breakeven within one year of operations.Proficient in hospital information systems, PACS,LIS,Chatbot, Automation, digital framework.Part of the leadership team of the innovation laboratory involved in multiple projects like paperless initiatives , go green, medical equipment integrations, self registration & payment kiosk, telehealth etc.Initiated new projects :- Dialysis, CTVS, Neurosurgery, Low back pain, Trauma, Long term, Oncology and neighborhood connect.Achieved Accreditation Canada - Diamond -
Agm Operations (Acting Coo), Aster Sanad HospitalAster Hospitals Uae Oct 2016 - Mar 2018Al Hamra, Riyadh, KsaOn deputation as an integration manager to stabilize the acquisition.Stabilized the operation after leadership change.Saved 3 million SAR in consumables by renegotiating payment terms, 5 million SAR by shutting down redundant projects, 2.4 million SAR from renegotiating housekeeping contracts, 360k in sewage costs and much more.Responsible for change of all leadership positions, Specialties,Residents, Emergency physicians.Reworking and streamlining the entire Capital , operational expenditure and Service level agreements.Set up of processes - front office , back office, logistics , Ambulance , Biomedical , Engineering.Marketing, Business development, Human resource, Revenue cycle management.Achieved break even within 18 months and left KSA on an EBITDA positive note.Achieved Re-Accreditation from CBAHI.
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Agm Operations, Aster HospitalAster Hospitals Uae Jun 2014 - Sep 2016Mankhool, Dubai,UaeEstablished operations of the new 100 Bedded secondary level hospital.Achieved operational readiness within 6 months, much before official hand over of the project.Within 6 months achieved opening up of the remaining bed capacity as well as broke even.Part of the recruitment committee to select all leadership positions for OPD, IPD, ED.Achieved 110% of the budgeted revenues and EBITDA.Achieved JCIA Accreditation.
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General ManagerAl Rawdah German Medical Centre Jun 2012 - May 2014Al Karamah, Abu Dhabi,Uae• Established as a startup for the upcoming 100 bedded German General Hospital in Khalifa City. • Initiated Procurement, Inventory, Management Information system.• Successfully renegotiated with most of the insurance companies for a higher multiplying factor.• Achieved 50% increase on E&M, procedures and Diagnostics.• Achieved substantial growth on top line and market share of 100K per month within 3 month.• Negotiated competitive prices with Outsourced Laboratory.Net margins increased by 8%.• Negotiated all SLA pricing.• Streamlined Inventory and Procurement system• Re-engineered the entire infrastructure to a cost-effective and efficient system. • Network relationship management of clients, and insurance companies• Designed MIS tools, techniques for better management & control.
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Manager-Operations, Welcare Clinic MirdifMediclinic Middle East Apr 2008 - May 2012Mirdiff, Dubai, Uae- Completion and commissioning of the project in record 6 months which was delayed by 2 years. - Achieved smooth progression, ending with a AED 24mn annual revenue budget, which they achieved.- 13% revenue increase, year on year.- Achieved 10,000 new patients and 26,000 footfalls in the first year itself.- Negotiated substantial reduction in SLA’s and saved considerably.- Achieved most of the KRA’s and KPI’s in my tenure. One of them was 55 receivables days in 2012.- Implementation of policies & procedures. - Government Licensing.- Network relationship Management.- Customer Relations Management.- Business Development.- Contract Management.- Designing. - Total P&L responsibility.- Denial Management. -
Manager-Operations, Welcare Eye CentreMediclinic Middle East Apr 2006 - Mar 2008Dubai Healthcare City, Dubai, Uae- Saved 100,000 AED in operational cost by initiating the LASIK project in the Eye Center.- Negotiated substantial reduction in SLA’s and saved considerably.- Designed the floor layout for the Centre's merger with Mediclinic City Hospital.- Achieved most of the KRA’s and KPI’s in my tenure.- Implementation of policies & procedures. - Government Licensing - Network relationship Management- Customer Relations Management- Business Development- Contract Management- Designing - Total P&L responsibility- Denial Management- Treasury and Risk Management
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Manager-Operations, Welcare Ambulatory Care CentreMediclinic Middle East Nov 2004 - Apr 2006Knowledge Village Tecom, Dubai, Uae- Commissioned the first ambulatory care center in the UAE;- Commissioned medical testing facility for immigration for free zone employees - 100 clients per day.- Creation and implementation of policies & procedures. - Government Licensing (Free Zone - TECOM)- Network relationship Management- Customer Relations Management- Business Development- Contract Management- Project Management- Asset Management- Denial Management- Inventory Management- Fixed Asset Management
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Accountant-Receivables, Welcare HospitalMediclinic Middle East Sep 2002 - Oct 2004Al Gharoud , Dubai,Uae- Collected 70,000 AED considered as bad debt; - Analysed Rejections worth 4 million for better control;- Created MIS tool for denials management.- Educated clinician to control and reduce denials from insurance companies- Handled Aed 15mn per month Receivables, independently.
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Patient Administrator, Welcare HospitalMediclinic Middle East 1997 - Aug 2002Al Gharoud, Dubai,UaeInitial set-up of Out-Patient Billing and Insurance Department of this 120 bed multi-specialty hospital.Out-patient In-charge.Supervisory Role heading Out-patient and A&E.Billing, Insurance and Approvals.Cash management.Hospital Information system Set-up
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AccountantCumballa Hill Hospital & Heart Institute Oct 1993 - Oct 1997Mumbai, Maharashtra, IndiaTreasury FunctionFinalization (Accounts)ReportingPayroll AdministrationPayable Management
Bruno D Souza Skills
Bruno D Souza Education Details
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Awarded With Merit -
Apollo Institute Of Hospital Administration - MedvarsityAwarded Grade - A -
Awarded With Merit -
St Sebastian Goan High SchoolAwarded Distinction
Frequently Asked Questions about Bruno D Souza
What company does Bruno D Souza work for?
Bruno D Souza works for Burjeel Holdings
What is Bruno D Souza's role at the current company?
Bruno D Souza's current role is Chief operating officer - Dubai and Northern Emirates.
What schools did Bruno D Souza attend?
Bruno D Souza attended University Of Liverpool,united Kingdom, Apollo Institute Of Hospital Administration - Medvarsity, University Of Mumbai, St Sebastian Goan High School.
What skills is Bruno D Souza known for?
Bruno D Souza has skills like Leadership, Auditing, Team Building, Contract Management, Accounting, Human Resources, Insurance, Sourcing, Business Development, Healthcare, Finance, Process Improvement.
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Bruno Souza, Ph.D.
Senior Staff Engineer At Langan Engineering & Environmental ServicesGreater Tampa Bay Area
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