National Customer Service Supervisor - Export And Import
Current
Feb 2024 - Present
AeroLeads people directory · profile
Bruno Serafim Email & Phone Number
Country Customer Service Supervisor at ZIM Integrated Shipping Services | People Management Specialist (MBA)
at
ZIM Integrated Shipping Services
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Country Customer Service Supervisor at ZIM Integrated Shipping Services | People Management Specialist (MBA)
Location
Santos, São Paulo, Brazil
Company size
Who is Bruno Serafim? Overview
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Quick answer
Bruno Serafim is listed as Country Customer Service Supervisor at ZIM Integrated Shipping Services | People Management Specialist (MBA) at ZIM Integrated Shipping Services, a with 1716 employees, based in Santos, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Bruno Serafim.
Bruno Serafim previously worked as National Customer Service Supervisor - Export and Import at Zim Integrated Shipping Services and Customer Service Reefer Senior Coordinator at Hapag-Lloyd Ag. Bruno Serafim holds Pós-Graduação Lato Sensu - Mba, Organizational Leadership from Facuminas.
Company email context
Email format at ZIM Integrated Shipping Services
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ZIM Integrated Shipping Services
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Profile bio
About Bruno Serafim
Sou Bruno Serafim, um supervisor de atendimento ao cliente na ZIM Integrated Shipping Services, uma empresa global de transporte marítimo. Tenho quase 15 anos de experiência no Comércio Exterior, tendo trabalhado na Hapag-Lloyd AG como coordenador e focal point de atendimento ao cliente reefer, responsável por garantir a excelência do serviço em todas as etapas do processo logístico. Atualmente, na ZIM, lidero uma equipe de profissionais dedicados a oferecer soluções personalizadas e eficientes para os nossos clientes, buscando sempre superar suas expectativas e fidelizá-los. Além disso, estou cursando um MBA em Gestão de Pessoas com Ênfase em Liderança Organizacional, pois acredito que o desenvolvimento humano é fundamental para o sucesso de qualquer organização. Sou apaixonado pelo meu trabalho e tenho competências em sustentabilidade ambiental, gestão de atendimento ao cliente, liderança e mentoria. Meu objetivo é contribuir para o crescimento da ZIM, utilizando minha expertise e minha visão estratégica para gerar valor e impacto positivo.
Current workplace
Bruno Serafim's current company
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Zim Integrated Shipping Services
5 roles · 17 years
Bruno Serafim work experience
A career timeline built from the work history available for this profile.
Customer Service Reefer Senior Coordinator
Jul 2021 - Feb 2024
Customer Service Reefer Coordinator
Customer Service Reefer Focal Point in Hapag Lloyd Brazil, My main focus is to optimize the processes of our customers, at all stages of the logistics process. Every day is a new challenge, and with a lot of commitment, enchantment and perception, I can offer daily excellence in the service dedicated to each partner client. I have passion in my job!
Nov 2011 - Sep 2021
Customer Service Assistant
- Consulta de contratos e fretes arquivados e Processamento de Bookings (Reservar espaço nos Navios) de Carga Geral, IMO, Reefer, Open Top e Flat Rack de tráfegos globais em mais de 80 países ao redor do mundo.- Acompanhamento e suporte aos clientes (Tel/E-mail) sobre: Bookings, Tracking, Dead-lines, Confirmação de Embarque e Descarga, Transhipment, Free Time, Rotas, Transit Time, Rates, Omissão de Navios nos Portos, entre outros assuntos;- Contatar as áreas co-relacionadas(Brasil) e Agências Internacionais dos Portos de Origem/Destino, no intuito de atuar como agente facilitador, contribuindo para a rapidez dos serviços e solução de problemas internos e externos.Devido ao bom desempenho apresentado no início, passei por um treinamento especial dentro da empresa, pelos setores de Prontidão de Cargas, Documentação e Atendimento Reefer. Após 1 ano fui nomeado como focal Point do Grupo Unifrango e Aurora Aliemntos. Onde fiquei encarregado do atendimento especial e dedicado para estes clientes VIP da Cia. O foco principal é otimizar os processos do cliente junto ao Armador do pré-embarque até o pós-embarque.
Nov 2011 - Mar 2015
Ship Chandler - Visitador De Navios
Nordsee
2010 - 2011
~1 yr
Team & coworkers
Colleagues at ZIM Integrated Shipping Services
Other employees you can reach at zim.com. View company contacts for 1716 employees →
SS
Sonu Saji
Colleague at Zim Integrated Shipping ServicesDubai, United Arab Emirates
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QA
Quế Anh Nguyễn
Colleague at Zim Integrated Shipping ServicesHo Chi Minh City, Vietnam, Viet Nam
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RK
Ruslan Krasilnikov
Colleague at Zim Integrated Shipping ServicesVirginia Beach, Virginia, United States
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YT
Yair Teitelbaum
Colleague at Zim Integrated Shipping ServicesZur Moshe, Center District, Israel
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樂
樂慧Yh5966
Colleague at Zim Integrated Shipping ServicesShenzhen, Guangdong, China
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SR
Shannon Ringe
Colleague at Zim Integrated Shipping ServicesRozenburg, South Holland, Netherlands
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FG
Feigy Grinberg
Colleague at Zim Integrated Shipping ServicesCenter District, Israel
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DM
Daniella Mitchel
Colleague at Zim Integrated Shipping ServicesApapa, Lagos State, Nigeria
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MN
Matheus Norato
Colleague at Zim Integrated Shipping ServicesSão Paulo, Brazil
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NN
Noam Nativ
Colleague at Zim Integrated Shipping ServicesHerzliya, Tel Aviv District, Israel
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Sonu Saji
Colleague at Zim Integrated Shipping ServicesDubai, United Arab Emirates
View →
QA
Quế Anh Nguyễn
Colleague at Zim Integrated Shipping ServicesHo Chi Minh City, Vietnam, Viet Nam
View →
RK
Ruslan Krasilnikov
Colleague at Zim Integrated Shipping ServicesVirginia Beach, Virginia, United States
View →
YT
Yair Teitelbaum
Colleague at Zim Integrated Shipping ServicesZur Moshe, Center District, Israel
View →
樂
樂慧Yh5966
Colleague at Zim Integrated Shipping ServicesShenzhen, Guangdong, China
View →
SR
Shannon Ringe
Colleague at Zim Integrated Shipping ServicesRozenburg, South Holland, Netherlands
View →
FG
Feigy Grinberg
Colleague at Zim Integrated Shipping ServicesCenter District, Israel
View →
DM
Daniella Mitchel
Colleague at Zim Integrated Shipping ServicesApapa, Lagos State, Nigeria
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MN
Matheus Norato
Colleague at Zim Integrated Shipping ServicesSão Paulo, Brazil
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NN
Noam Nativ
Colleague at Zim Integrated Shipping ServicesHerzliya, Tel Aviv District, Israel
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3 education records
Bruno Serafim education
Pós-Graduação Lato Sensu - Mba, Organizational Leadership
Facuminas
Geography Teacher Education
Recursos Humanos
FAQ
Frequently asked questions about Bruno Serafim
Quick answers generated from the profile data available on this page.
What company does Bruno Serafim work for?
Bruno Serafim works for ZIM Integrated Shipping Services.
What is Bruno Serafim's role at ZIM Integrated Shipping Services?
Bruno Serafim is listed as Country Customer Service Supervisor at ZIM Integrated Shipping Services | People Management Specialist (MBA) at ZIM Integrated Shipping Services.
Where is Bruno Serafim based?
Bruno Serafim is based in Santos, São Paulo, Brazil while working with ZIM Integrated Shipping Services.
What companies has Bruno Serafim worked for?
Bruno Serafim has worked for Zim Integrated Shipping Services, Hapag-Lloyd Ag, Csav, and Nordsee.
Who are Bruno Serafim's colleagues at ZIM Integrated Shipping Services?
Bruno Serafim's colleagues at ZIM Integrated Shipping Services include Sonu Saji, Quế Anh Nguyễn, Ruslan Krasilnikov, Yair Teitelbaum, and 樂慧Yh5966.
How can I contact Bruno Serafim?
You can use AeroLeads to view verified contact signals for Bruno Serafim at ZIM Integrated Shipping Services, including work email, phone, and LinkedIn data when available.
What schools did Bruno Serafim attend?
Bruno Serafim holds Pós-Graduação Lato Sensu - Mba, Organizational Leadership from Facuminas.
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