Bruno Sounack Email & Phone Number

Paris Area, France

Spirit Advisors is a consulting firm. Our mission is to accelerate the transformation of our customers and deliver tangible results. We help companies to transform themselves in depth and co-construct, by combining management and operational teams, fluid operating methods that produce measurable and sustainable resultsSPECIALISES IN BANKING, INSURANCE, SERVICES AND INDUSTRY SECTORS- Multi-Cultural Transformation- Operational Strategy- Operational Excellence- Lean Six Sigma- Organisational Effectiveness- Digital Transformation- Supply chain excellenceOUR ADDED VALUEWe believe that transformation is first and foremost a human transformation: whatever the objective to be achieved, it is human appropriation of the tools and the way they are used that generates performance.That is why Spirit applies exclusive co-creation methodologies to implement operational processes with your teams that are perfectly adapted to their reality.We rely on InSpirit®, a unique community model of experienced consultants to support our clients.OUR CUSTOMERSAirbus - Engie - Crédit Agricole - Nordea - etc

Paris Area, France

Winebuzz has been created to launch Tagawine, the collaborative Mobile App for winelovers. Tagawine allows their users to get and share information on wines and to identify a place to buy a bottle. It is also a mobile showcase for professionals who want to communicate on their domain, point of sales and wines.

Paris Area, France

In charge of Internet and Mobile banking, Contact Center, Direct sales, Direct branches, Digital Developments and all Channel Migrations initiatives :- Deliver Multichannel strategy for France- Oversee all direct developments- Be responsible for digital transformation across all distribution channels, teams engagement, external and internal communication- Deliver direct sales targets (Contact Centre, Internet and Mobile)- Develop and manage direct branches- Manage Contact Centre operationsManagement of a team of circa 300 people

Paris Area, France

Managing the key change initiatives for the business (ie sales effectiveness, target operating model, centralisation of administrative tasks, property and refurbishment plan)Reporting directly to the CEOManagement of project teams of circa 100 People

- Drive sales objectives and campaigns for the network - Prioritise key actions and communication sent to the network - Organise sales teams coaching - Prioritise and manage Branch efficiency projects - Follow with Retail design the refurbishment plan of the network - Establish quality standards for the network - Implement & manage key customer metrics

Implement key customer metrics (NPS, VOC, Mystery Shopping,..) and define quality standards for the networkDefine and manage Customer Experience program to improve service levels and processes Prioritise key actions and communication sent to the network Optimise complaints managementDrive teams training & coaching Prioritise and manage Branch efficiency projects

In charge of the Services industryDefine the sales & Marketing strategy, select & qualify prospects, manage the long-term relationships with customers, manage P&LManage, train & coach the project teamsDevelop project approaches & set targets with customers

Paris Area, France

Participation to the launch of the company in 1998.

More than 50 projects and diagnostics conducted mainly in France, North Africa & SwitzerlandSome customers: Aventis, Patek Philippe, Banques Populaires, Wafabank, AXA

Education record

Bachelor'S Degree, Mathematics