Bruno Vitorino

Bruno Vitorino Email and Phone Number

B2B Platforms (ESM and BPO) - Operations and Development Manager @ Altice Portugal
Lisbon, PT
Bruno Vitorino's Location
Lisbon Metropolitan Area, Portugal
About Bruno Vitorino

Bruno Vitorino is a B2B Platforms (ESM and BPO) - Operations and Development Manager at Altice Portugal. He is proficient in Spanish and English.

Bruno Vitorino's Current Company Details
Altice Portugal

Altice Portugal

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B2B Platforms (ESM and BPO) - Operations and Development Manager
Lisbon, PT
Website:
altice.pt
Employees:
5490
Bruno Vitorino Work Experience Details
  • Altice Portugal
    B2B Platforms (Esm And Bpo) - Operations And Development Manager
    Altice Portugal
    Lisbon, Pt
    View
  • Altice Portugal
    B2B Platforms (Esm & Bpo) - Operations And Development Manager
    Altice Portugal Nov 2020 - Present
    Lisbon, Portugal
    We operate and develop the Enterprise Service Management Platforms that allow Altice Portugal and MEO Empresas to operate and provide IT and BPO Service in the Business segment.Our Team specializes in Enterprise Service Management focusing in the implementation of:ITSM (Service Management) where we are fully autonomous in implementing and operating Broadcom CA ServiceDesk; CA ServiceCatalog and CA ServicePoint;Also in ITSM, we are, has of 2024, implementing ServiceNow… Show more We operate and develop the Enterprise Service Management Platforms that allow Altice Portugal and MEO Empresas to operate and provide IT and BPO Service in the Business segment.Our Team specializes in Enterprise Service Management focusing in the implementation of:ITSM (Service Management) where we are fully autonomous in implementing and operating Broadcom CA ServiceDesk; CA ServiceCatalog and CA ServicePoint;Also in ITSM, we are, has of 2024, implementing ServiceNow throughout our area of IT Service Management;ITSA (Service Assurance) where we are fully autonomous in implementing and operating the full suite of Broadcom products – DXNetOps - Spectrum; Performance Manager; UIM and NFA;Regarding BPO, we operate and develop our own Omnichannel Platform where we address all of MEO Empresas Contact Center BPO Clients, one of the main examples is the SNS24. Show less
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Frequently Asked Questions about Bruno Vitorino

What company does Bruno Vitorino work for?

Bruno Vitorino works for Altice Portugal

What is Bruno Vitorino's role at the current company?

Bruno Vitorino's current role is B2B Platforms (ESM and BPO) - Operations and Development Manager.

Who are Bruno Vitorino's colleagues?

Bruno Vitorino's colleagues are Hugo Franco, Vânia Rodrigo, Rafael Cantão, Jorge Sacadura Mendes, Rafael Carmo, Rodrigo Fernandes, Tiago Rosa.

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