I am a customer-focused professional with 10+ years of experience managing international teams. In my current role, I am responsible for running a multilingual, fully remote customer support team servicing 1M+ customers across over 100 countries. In the last 12 months, we proudly increased student self-help by 213% while achieving a 4.7 customer satisfaction rating on Trustpilot.I am fluent in English and a native Portuguese speaker. My strengths are customer relationships, escalation resolutions, reputation management, and diverse cultural understanding. I am passionate about photography, sustainability, and building stuff. I am an optimistic, accountable, and transparent manager who leads with empathy and helps others succeed. To get in touch and network email: brunoamaralph@gmail.comAreas of expertise: - Customer success- Remote, multicultural team leadership- Reputation management- Escalations, disputes resolution & refunds - Recruitment & training- Project management