Bruno Bompar Email and Phone Number
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Managing Support teams for more than 25 years as a manager then director. My main skills are proper multinational team management, crisis management, diplomacy, calm, change management, agility, communication between teams. All this with a strong technical background.Je dirige et encadre différentes équipes de Support depuis plus de 25 ans, en tant que Manager puis Directeur. Mes principales compétences sont le management d'équipes multinationales, la gestion de crises, la diplomatie, le calme, la gestion du changement, l'agilité, la communication entre équipes. Tout cela en possédant une forte expertise technique.Puis référent Atlassian (administration, gestion, support, migrations Cloud.Puis Ingénieur GRC - Lead Implementer ISO 27001Spécialisations : Technical Support management (Mise en place, opérations, amélioration outils) Databases, Open Source, Jira, Zendesk, Santé, Agriculture, Assurances, Sécurité, ISO 27001
Prima Solutions
View- Website:
- prima-solutions.com
- Employees:
- 250
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Ingénieur GrcPrima Solutions May 2024 - PresentParis
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Référent AtlassianPrima Solutions Jan 2019 - Jun 2024Levallois-Perret, Île-De-France, France
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Customer Support ManagerEffisoft Devient Prima Solutions Jan 2019 - May 2020 -
Reponsable SupportSmag Jun 2016 - Dec 2018MontpellierSupport ManagerSMAG’s Support Manager for 3 sites : Montpellier, Châlons en Champagne, Estrées St Denis for all Smag products : atland, agreo, Lea, AgreoSeeds. Managing 20 persons including 3 Team Leaders. On this last 2 years period : Customer Satisfaction raised from 78% to 94%, agreo’s backlog reduced by half (2000→1000) and by a factor 15 for unassigned issues (300→20). Implementation of Support Levels (L1, L2, L3). Implementation of Zendesk, using agility method : specification, projet plan, Kanban, settings, agents and customers’ trainings, and system administration. Transfert of the 2000 on going opened tickets and of 300 customers from the Athénéo ticketing system to Zendesk. Creation of the customers Knowledge Base, of the Communities for enhancement requests, and of the MySmag portal. Interfacing between Zendesk and Bugzilla and Jira. Recovery of Support reputation, internally, and to the customers.Being the French leader in agriculture IT, SMAG designs and edits softwares in charge of farming and production traceability. -
Responsable Support & IntégrationAxigate Mar 2015 - Nov 2015ParisIn charge of Axigate's Support, integration and infrastructure. Manager of 6 persons, backlog's decrease by a factor 2 (1211 → 605) as well as non assigned issues (3624 → 1553), on a 6 months period. Creation of a technical Knowledge Base , and also a ticketting system for the internal infrastructure issues (Jira). Project managers' requested tasks coordination (upgrades, versions and patches, referential updates. Recovery of Support image to the customers. Internal infrastructure management, hardware purchasing, Linux servers upgrades, virtualaization on VMWARE, company infrastructure move, and recabling, patching, restart in one day.The aXigate system delivers every expected functions for Health institutions. Qualified on bases managing millions of complex and multimedia patient files, and supporting thousands of concurent accesses, aXigate is deployed on all sizes hospitals since 2002. -
Director Customer SupportLinagora Sep 2011 - Apr 2012Paris Area, FranceTechnical Support Director in Linagora, managing a team of 10 persons, backlog decreased by half, issues resolution time reduced by 25%, customer satisfaction increased by 1 point on 5. Recovery of Support image to the customers.Linagora is the first services company in France proposing an offer solely based on free software (Opensource) -
Director, Customer SupportIngres Corporation Nov 2005 - Feb 2011In charge of EMEA Support at Ingres, with successful results : in 5 years, brought customer satisfaction from 84% to 96%, backlog from 380 to 142 issues, age at close from 60 days to 45. Direct contact with huge customers, such as SNCF, L’Oreal, Barclays, BNP Paribas, Lufthansa, Sainsbury, Army, Ministries of all EMEA countries… Additionally, founded Ingres France with five colleagues, started an office from scratch, put in place Service desk support ticketing application and related procedures, Webex ACD, Nortel ACD. Additionally, managed Ingres Open Source projects, and road shows, presentations, forums, member of OW2 and TSANet. I was promoted to a Director, Customer Support role for EMEA in 2007, managing 15 persons in Europe, and interfacing between Sales, Development, Services, reporting to WW Support VP in the USA. Expert in crisis management, customers’ escalations, team building, and employees’ motivation.Ingres is a leader in OpenSource Database systems. Now Actian -
Senior Manager Customer SupportComputer Associates Aug 1994 - Nov 2005Continuation of french Ingres customers' support, set up of an European Specialist team in Slough, UK, EMEA customers support at an expert level. Promoted Manager of this team in 2000, then Senior Manager for all EMEA support in 2003, in charge of 5 additional product lines. Management of a 50+ people team in Europe. Ingres database was then aquired in 2005 by Ingres Corp, and moved to an opensource business model. -
Support EngineerAsk - Ingres Aug 1993 - Aug 1994Ensured phone Support of the Ingres Database customers, in France. Ask Ingres was developing, maintaining and selling the Ingres Database system, number 2 database at that time, and was bought by Computer Associates, that I joined.
Bruno Bompar Skills
Bruno Bompar Education Details
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Iut D'OrsayComputer Science -
Informatique
Frequently Asked Questions about Bruno Bompar
What company does Bruno Bompar work for?
Bruno Bompar works for Prima Solutions
What is Bruno Bompar's role at the current company?
Bruno Bompar's current role is Ingénieur GRC chez Prima Solutions.
What is Bruno Bompar's email address?
Bruno Bompar's email address is br****@****ange.fr
What is Bruno Bompar's direct phone number?
Bruno Bompar's direct phone number is +333262*****
What schools did Bruno Bompar attend?
Bruno Bompar attended Iut D'orsay, Paris-Sud University (Paris Xi).
What are some of Bruno Bompar's interests?
Bruno Bompar has interest in Management, Techniques D'enregistrement, Communication, Musique, Nouvelles Technologies, Association, Rapports Humains, Orgue, Arts And Culture, Batterie.
What skills is Bruno Bompar known for?
Bruno Bompar has skills like Databases, Unix, Management, Open Source, Solaris, Linux, Sql, Customer Satisfaction, Oracle, Problem Solving, Customer Relations, Cloud Computing.
Who are Bruno Bompar's colleagues?
Bruno Bompar's colleagues are Carole Sounvi, Nesya Baraka, Janita Ribero, Hélène R., Marcy Clémentine Christ Hobman, Kamini Chavan, Miguel Goncalves.
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