Bruno Delgado Email and Phone Number

Active in detecting and preventing fraud to protect company and participant assets. Collaborate daily to reduce losses (reduced by 65% from 2021)Secure funds from unauthorized distributionsUtilize tools such as Pindrop, GIACT, and LexusNexis (Accurint) to reduce and prevent fraudServe as borrowed resource with Call Center for assistance in Technical supportTrain new hire individuals to Group Retire Investigation TeamEscalate and report investigation findings with other business units to meet required State and Federal reporting requirements.

Reviewed and processed payment requests to satisfy annual Required Minimum Distribution (RMD) payments in accordance with IRS requirementsReviewed and set up Systematic Withdrawal requests (volunteered for training)Processed manually required payments to participantsMaintained quality score of 95% and aboveCollaborated with Call Center as borrowed resourced in assisting with Technical Support and Account Security investigationsAssisted other business units as needed

Managed an average of 60 calls dailyServiced Specialty group participants Maintained Quality Score of 95% and aboveRated within Top 15 Performers in Call Center OperationsRated Top overall performer in Call Center OperationsManaged Technical Support unit for Call CenterManaged Security Escalations unit for Call Center

Assisted Training Department with class organizing class materialsMaintained forms and statement mailings from Call CenterServed as back-up for Technical Support and Security unitParticipated in collaboration of event and festivities coordination